The University System office is reviewing the class specifications and examinations of the
Customer Service Series. Whenever any classification
or classification series is presented for review, the class plan management process
triggers a broad review of all related classifications within the occupational area.
This is consistent with our intent to provide an effective classification system
that is directly linked to the operational needs of each university and agency.
This process may result in further classification modifications than originally
Please note that any final action, specifically those actions that reduce the number
of available classes, does not constitute an elimination of positions, revision
of any specific position description, or a change in the campus/agency organizational