Customer Service Representative (Northern Illinois University) Salary Range History

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    Responsible for the general internal office human resource function for the University System employees.
  - Classification, Examination and Compensation
    Develops, revises, and performs routine administration of the classification and corresponding examination system.
  - Compliance Services
    Performs regular compliance audits at each University and Agency in the University System.
  - Information Technology
    Maintains all internal IT functions, including development of web-based applications.
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    Responsible for legal and ethical compliance such as identifying and monitoring state and federal statutes, court rulings, and rules and regulations.
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  - 1717 Philo Road, Suite 24
    Urbana, IL 61802
    
    Phone: 217.278.3150
    
    FAX: 217.278.3159
    
    TTY: 866.488.4003
    
    Email: info@sucss.illinois.gov
    
    X (Twitter): @systemoffice
Boards/Committees
- - Merit Board
  - Merit Board
    
    Date: 1/21/2025
    
    Time: 1:00 PM
    
    Documents:
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  - Employee Advisory Committee
    Date: 1/21/2025
    Time: 9:00 AM
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Classification/Testing
- - Classification Plan
  - Class Specifications
  - Class Specifications Search
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Reports
- - Reports
  - Annual Report
    This Report provides an overview of our business operations, an analysis and update of our many programs/initiatives, and a brief description of our agency action plan.
  - Audit Reports
    Each university and agency covered by the State Universities Civil Service System is audited for compliance purposes once every two years.
  - Quarterly Employee Data
    The Quarterly Employee Data reports are a compilation of data submitted by the Agencies and Universities regarding Civil Service, PAA, and student employments.
  - Salary Range Report
    Approved salary rates and ranges for each authorized classification in use by Employers, compiled into a monthly report.
Rules/Procedures
- - Rules and Procedures
  - Procedure Manuals
    Procedures that manage all aspects of the classification plan, including the maintenance of written specifications and examination materials for each class title in the classification plan.
  - Definitions
    Commonly used words or phrases within the Civil Service System.
  - Revision Letters
    Cover letters highlighting revisions made to the Procedure Manuals.
  - Statute and Rules
    The purpose of the University System is to establish a sound program of personnel administration.

Minimum	Maximum	Effective Date	Work Week	Rate Type
$16.78	$20.94	07/01/2023	37.5	R
$16.78	$20.94	08/03/2021	37.5	R
$16.78	$20.94	06/01/2019	37.5	R

University/Agency	Northern Illinois University
Class Code	4808
Classification	Customer Service Representative

Salary Range Report History Report

Salary Range Report
History Report