Job Description
The Customer Relationship Management (CRM) Logistical Support Specialist is responsible for the tracking, maintenance, and replacement of technical specifications and configurations, and overall usable health of the computing devices deployed throughout the Division of Student Affairs by Student Affairs IT (SAIT). Device support includes all hardware and software (e.g., Desktops, Laptops, Print Devices, peripheral devices including keyboards, mice, and locally attached devices) which enable employees in the Division to effectively complete the duties of their positions.
Working closely with the SAIT Customer Relationship Management team, the Specialist provides leadership, direction, training, documentation, scheduling assistance, and knowledge transference to all business partners within the domain of SAIT. The Specialist provides exceptional customer service by exceeding the expectations of its customers and by helping all departments in the Division of Student Affairs meet their technological goals.
Qualifications
1. High school graduation or equivalent.
2. Any combination totaling one year from the following categories:
a) Progressively more responsible working in an Information Technology (IT) related field
OR
b) Collegiate course work within Information Technology (IT), or a closely related field of study such as Project Management, Scheduling and Logistics, Data Security, Technical Training and Documentation, or Front Line Help Desk Support as measured by completed credit hours, designation achievement, or an Associate's Degree in one of the above mentioned fields.
-60 semester hours or Associate's degree equals one year
3. At least one year professional experience working in a customer service oriented position or area of support with applicable direct contact with the customer through face-to-face, email, and telephonic communication.
4. Exceptional written and verbal communication skills including the demonstrative ability to communicate effectively across all levels of the organization throughout the Division and across campus in a professional and courteous manner.
5. Demonstrative technical knowledge of Windows-based operating systems and LAN/WLAN operations used within the areas and departments of responsibility including ITSM, network connectivity, technical troubleshooting, network printing, and the science of logistics and its coordinated efforts.
6. Above average problem-solving and decision-making skills made on behalf of the customer and in line with the expectations and core tenets and processes established by the leadership group of SAIT.
7. Definitive prioritization skill sets to review, strategize, and create workable and sustainable planning efforts to mitigate the issues/concerns of the customers throughout the Division.
8. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Salary
$3,222-$3,777 per month
Links
Illinois State University Jobs Website
Contact Information
| University/Agency
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Illinois State University
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| Department/College
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ISU/Student Affairs IT
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| Contact
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Brandy O'Grady
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| Phone Number
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| Address
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| Comments
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