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Lead Customer Service Manager

University/Agency Illinois State University
Civil Service Classification Food Service Administrator II
View Class Spec Details
Posting Duration 6/20/2017 - 7/5/2017
Probationary Period 6 months

Job Description

The Department of Event Management, Dining, and Hospitality is one of 12 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

This position is responsible for the coordination of all student employee activities and the development of a customer service team that responds to customer needs and resolves customer complaints.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.


Qualifications

1. High school graduation or equivalent

2. Four years of food service management experience (University training in dietetics, in hotel, restaurant, or institutional management, or in related fields may be substituted, year for year, for experience.)

3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

4. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.


Salary

$2,647 - $3,442 per month


Links

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Contact Information


University/Agency Illinois State University
Department/College Illinois State University
Contact Jill Smith
Phone Number
Address
Comments For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

Please prepare in advance separate documents representing a resume, cover letter, and reference list (at least three professional references and contact information) to attach to this application.

A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.

You may print a copy of your application or resume and bring it to the examination with you as a reference. In order to receive the maximum eligible points for the civil service exam, you may upload a food service certificate under the optional documents, if applicable. If applicable, transcripts and/or a DD214 may be sent to Jill Smith by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.