Customer Service Representative (Illinois Student Assistance Commission) Salary Range History

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    Responsible for the general internal office human resource function for the University System employees.
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    Develops, revises, and performs routine administration of the classification and corresponding examination system.
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    Performs regular compliance audits at each University and Agency in the University System.
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  - 1717 Philo Road, Suite 24
    Urbana, IL 61802
    
    Phone: 217.278.3150
    
    FAX: 217.278.3159
    
    TTY: 866.488.4003
    
    Email: info@sucss.illinois.gov
    
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    Date: 6/6/2024
    
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    Date: 7/18/2024
    Time: 9:00 AM
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    Date: 8/16/2024
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Classification/Testing
- - Classification Plan
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Reports
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    This Report provides an overview of our business operations, an analysis and update of our many programs/initiatives, and a brief description of our agency action plan.
  - Audit Reports
    Each university and agency covered by the State Universities Civil Service System is audited for compliance purposes once every two years.
  - Quarterly Employee Data
    The Quarterly Employee Data reports are a compilation of data submitted by the Agencies and Universities regarding Civil Service, PAA, and student employments.
  - Salary Range Report
    Approved salary rates and ranges for each authorized classification in use by Employers, compiled into a monthly report.
Rules/Procedures
- - Rules and Procedures
  - Procedure Manuals
    Procedures that manage all aspects of the classification plan, including the maintenance of written specifications and examination materials for each class title in the classification plan.
  - Definitions
    Commonly used words or phrases within the Civil Service System.
  - Revision Letters
    Cover letters highlighting revisions made to the Procedure Manuals.
  - Statute and Rules
    The purpose of the University System is to establish a sound program of personnel administration.

Minimum	Maximum	Effective Date	Work Week	Rate Type
$18.00	$34.00	01/01/2024	37.5	R
$18.00	$33.28	07/01/2023	37.5	R
$18.00	$32.00	08/25/2021	37.5	R
$14.14	$27.58	04/16/2018	37.5	R
$2,307.00	$4,500.00	03/01/2018	37.5	R
$2,307.00	$4,000.00	08/01/2014	37.5	R
$2,307.00	$3,807.00	03/01/2011		R
$2,307.00	$3,458.00	07/01/2005		R

University/Agency	Illinois Student Assistance Commission
Class Code	4808
Classification	Customer Service Representative

Salary Range Report History Report

Salary Range Report
History Report