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  - Administrative
    
    Responsible for the general internal office human resource function for the University System employees.
  - Classification, Examination and Compensation
    Develops, revises, and performs routine administration of the classification and corresponding examination system.
  - Compliance Services
    Performs regular compliance audits at each University and Agency in the University System.
  - Information Technology
    Maintains all internal IT functions, including development of web-based applications.
  - Legal Services
    Responsible for legal and ethical compliance such as identifying and monitoring state and federal statutes, court rulings, and rules and regulations.
  - Complete Staff Listing
  - Other Info
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  - Contact Us
  - 1717 Philo Road, Suite 24
    Urbana, IL 61802
    
    Phone: 217.278.3150
    
    FAX: 217.278.3159
    
    TTY: 866.488.4003
    
    Email: info@sucss.illinois.gov
    
    X (Twitter): @systemoffice
Boards/Committees
- - Merit Board
  - Merit Board
    
    Date: 6/6/2024
    
    Time: 1:00 PM
    
    Documents:
  - Documents
  - Benefit Recommendations
  - Bylaws
  - General Information
  - Powers and Duties
  - Advisory Committees
  - Employee Advisory Committee
    Date: 7/18/2024
    Time: 9:00 AM
  - Human Resource Directors Advisory Committee
    Date: 8/16/2024
    Time: 10:00 AM
  - Universities, Agencies and Campuses
  - Universities, Agencies and Campuses
Classification/Testing
- - Classification Plan
  - Class Specifications
  - Class Specifications Search
  - Class Status Notices
  - Custom Classes
  - Reports
  - Index of Classes
  - Occupational Area List
  - Promotional Line List
  - Employment/Testing
  - Employment Opportunities
  - Universities, Agencies and Campuses
Reports
- - Reports
  - Annual Report
    This Report provides an overview of our business operations, an analysis and update of our many programs/initiatives, and a brief description of our agency action plan.
  - Audit Reports
    Each university and agency covered by the State Universities Civil Service System is audited for compliance purposes once every two years.
  - Quarterly Employee Data
    The Quarterly Employee Data reports are a compilation of data submitted by the Agencies and Universities regarding Civil Service, PAA, and student employments.
  - Salary Range Report
    Approved salary rates and ranges for each authorized classification in use by Employers, compiled into a monthly report.
Rules/Procedures
- - Rules and Procedures
  - Procedure Manuals
    Procedures that manage all aspects of the classification plan, including the maintenance of written specifications and examination materials for each class title in the classification plan.
  - Definitions
    Commonly used words or phrases within the Civil Service System.
  - Revision Letters
    Cover letters highlighting revisions made to the Procedure Manuals.
  - Statute and Rules
    The purpose of the University System is to establish a sound program of personnel administration.

Salary Range Report
History Report

This history report is a snapshot of information taken at a specific time each month. The actual, real-time pay ranges are contained in the Salary Data System, and also available on the Class Specifications page.

University/Agency	University of Illinois (Urbana-Champaign)
Class Code	4808
Classification	Customer Service Representative

Minimum	Maximum	Effective Date	Work Week	Rate Type
$19.77	$28.66	08/20/2023	37.5	N
$19.01	$27.56	08/21/2022	37.5	N
$18.37	$26.62	08/22/2021	37.5	N
$18.01	$26.10	08/23/2020	37.5	N
$17.48	$25.84	05/03/2020	37.5	N
$16.61	$28.48	08/26/2018	37.5	N
$16.12	$28.48	02/26/2017	37.5	N
$15.41	$28.48	09/01/2013	37.5	N
$15.00	$28.48	08/19/2012		R
$15.00	$27.78	08/21/2011		R
$14.56	$26.97	08/22/2010		R
$14.56	$26.97	08/23/2009		R
$14.56	$26.97	08/24/2008		R

RATE TYPE KEY

E=Established N=Negotiated P=Prevailing R=Open Range

Salary Range Report History Report

Salary Range Report
History Report