Job Description
Governors State University is seeking to hire an Information Technology Support Associate II to be in computer operations, repair, imaging, deployment, user and desktop support (hardware and software), service desk operations, and Audio/Visual. Performs a variety of 2nd level support duties to ensure smooth delivery of technology services, such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, Audio/Visual support, and various other duties as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of student workers and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the public on established policies and procedures, or services provided.
Qualifications
1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year from the following categories:
a. College coursework which includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year,
Associate's degree (60 semester hours) equals eighteen (18) months
90 semester hours equals two (2) years
Bachelor's degree (120 semester hours) equals three (3) years
b. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
3. Four (4) to six (6) years of work experience in computer hardware/software support or audio/visual support.
4. Two (2) to three (3) years of Apple/Mac user support/troubleshooting experience, deployment, remote management, including software deployment and patch management.
5. Four (4) to six (6) years of Windows user support/troubleshooting experience, deployment, remote management, including software deployment and patch management.
6. Strong working knowledge of audio/visual system support including troubleshooting and setups/teardowns.
Salary
$25.00 - $30.00
Links
IT Support Associate II
Contact Information
| University/Agency
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Governors State University
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| Department/College
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Information Technology Services
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| Contact
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Human Resources
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| Phone Number
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708-534-4100
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| Address
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1 University Parkway
University Park, Illinois 60408
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| Comments
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