Job Description
Administrative & Operational Management:
Manage day-to-day residential operations, including front desk services, key control processes, room reservations, tabling initiatives, occupancy communication coordination, and building logistics.
Experience in the Housing CRM system (eRezLife) to manage operational workflows related to residential life functions, including student records, engagement tracking, and reporting, in collaboration with the Director of Housing & Residence Life.
Coordinate operational planning and execution for move-in, move-out, break housing, and building transitions in collaboration with the Director.
Oversee the logistical implementation of summer housing operations, including coordination for summer camps, conferences, academic programs, and approved external groups utilizing residential spaces.
Monitor service delivery standards and respond to operational concerns in a timely and student-centered manner.
Prepare recurring operational reports related to occupancy utilization, service metrics, summer housing activity, and external group operations.
Identify operational inefficiencies and recommend process improvements to the Director.
Staff Supervision & Development:
Serve as the primary supervisor for all Resident Assistants, including recruitment, coordination, hiring processes, onboarding, training implementation, scheduling, performance evaluations, and ongoing development.
Provide ongoing coaching, mentoring, and professional development for staff, and address performance concerns by implementing and documenting corrective action in alignment with departmental standards.
Design and facilitate RA training sessions focused on crisis response, conduct procedures, community development, equity and inclusion, and student support strategies.
Monitor RA duty coverage, community walks, and response expectations to ensure consistent service delivery.
Support the supervision of Desk Assistants as needed, particularly in coordination with operational priorities or during staffing transitions.
Identify leadership development opportunities for RAs and support their growth through structured reflection and feedback.
Facilitate weekly staff meetings focused on residential operations, crisis preparedness, community standards, and student support.
Student Engagement & Community Development:
Assist in coordinating Living Learning Communities (LLCs) in partnership with faculty and campus partners.
Support community-building programming efforts led by Resident Assistants.
Conduct student outreach and academic welfare checks for residents of concern.
Partner with Student Success and Retention, Student Counseling Services, Student Disability Services, and the Dean of Students' office for referrals and coordinated care.
Monitor engagement trends and recommend adjustments to programming efforts.
Represent Housing & Residence Life at select campus e
Qualifications
1. High School Diploma, GED, or equivalent
2. Any combination totaling six years from the following categories:
A. Housing, residential life, hospitality, business, or closely related work experiences.
B. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, and/or related disciplines, as measured by the following conversion table or its proportional equivalent:
30 semester hours equals six (6) months
60 semester hours or Associate's Degree equals one (1) year
90 semester hours equals two (2) years
120 semester hours or Bachelor’s Degree equals three (3) years
Master's Degree or higher equals four (4) years
Departmental Preferences:
Master’s degree.
College coursework in higher education administration, student personnel administration, hospitality sciences, and business sciences.
At least one year of experience working in a college/university housing setting.
Hours: Monday through Friday, 8:30 a.m.–5:00 p.m. Evening, weekend, holiday, and break-period work is required during peak operational cycles and on-call rotation.
Setting: Professional office environment within a residential facility with movement throughout buildings and campus spaces. This is a live-in role.
Physical Demands: Sitting or standing for extended periods; walking throughout buildings; lifting up to 25 pounds; ability to respond quickly in emergency situations.
Travel Requirements: Some local travel for meetings and training; occasional approved out-of-state travel.
This position requires a background check.
Salary
$47,000-$52,000
Links
Senior Residential Operations Manager (JR100789)
Contact Information
| University/Agency
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Northeastern Illinois University
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| Department/College
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Housing Department
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| Contact
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Molly Filipowicz
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| Phone Number
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7734425223
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| Address
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| Comments
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