Employment Opportunities
Job Details

Job Description

This position provides high-level support to the Student Accounts Department with the running of critical Student Financial Services processes including refunds, payment file processing, reporting activities, and account maintenance. Interprets and applies University policies, procedures, and business practices relating to student accounts. Serves as a key resource for student account administration, former student collection activities, loan servicing support, agency reporting, and financial processing. The position communicates with students, families, campus partners, as well as external partners, while ensuring accurate account maintenance and compliance with university policies and procedures. Responsible for processing and monitoring student account transactions, managing file transmissions, and providing support to Student Financial Services and the Comptroller's Office.

Additional Information
University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Qualifications

Required Qualifications
1. High school diploma or equivalent.

2. Any one or combination totaling two (2) years (24 months) from the categories below:

A. Course work in accounting, as measured by the following conversion table or its proportional equivalent:
-9 semester hours equals two (2) years (24 months)

B. Course work in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate's Degree (60 semester hours) equals eighteen (18) months
-90 semester hours equals two (2) years (24 months)

C Work experience in bookkeeping, office support, or closely related experience.

Preferred Qualifications
1. Knowledge of Campus Solutions Student Financials module.
2. Knowledge of student accounts receivable processes and collections practices.
3. Experience working with third-party collection agencies and loan servicers.
4. Advanced Microsoft Excel skills.
5. Strong analytical, customer service, and decision-making abilities.
6. Experience reconciling account activity and resolving discrepancies.
7. Ability to communicate effectively with students, families, campus partners, and external agencies.

Salary

$20.12 - $20.77 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Colette Homan
Phone Number	309-438-8311
Address	718 W College Ave
Comments	Special Instructions for Applicants Sponsorship: Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University. Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline. Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Colette Homan Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.