Job Description
Supervision/Oversight/Planning:
Supervise the day-to-day operation of the graduate admissions operations unit.
Each morning, check and determine the status of application processing, document processing, and admission decision processing in Slate. The goal is that each of these areas do not fall behind a 12-24 hour turnaround.
Address any processing concerns or delays with the team and discuss plan of action to get back on track or remain on track.
Assign, balance, and review the daily workload of operations staff.
Approve employee leave requests and ensure that all positions, workflows, and processing responsibilities remain covered in the absence of team members.
Ensure adequate coverage of processing operations throughout the business day, including during lunch periods and evenings.
Hire and train new graduate admissions operations staff, and cross-train staff so that critical processing functions are not dependent on a single person.
Plan staffing and processing capacity for peak cycle periods, ensuring adequate coverage and throughput as application deadlines approach.
Maintain and contribute to written procedures for graduate admissions operations processes, and identify and communicate process changes to the Director of All Admissions Operations so that documentation remains current.
Handle issues, troubleshoot, problem solve.
Coordinate with the Director of Recruitment, with whom this unit shares office space, on shared staffing, space, and process needs.
Daily Operations Monitoring and Query Management:
Build, maintain, and run the saved Slate queries used to monitor daily operations. Use these queries to confirm that all completed applications have been released to program review bins; if not, release them immediately.
Confirm that all applications with all supplements received are marked complete; if not, mark them complete and release them for program review.
Monitor time in workflow bin, queue volume, and individual reviewer decision queues to ensure the team is processing applications in a timely manner and that workload is distributed appropriately.
Continuously monitor applications that are out for department review, tracking time in the department reader bin and outstanding decisions by program.
Coordinate with program readers to move applications to a decision, and follow up with readers and departments that do not return decisions in a timely manner, escalating when delays persist.
Identify applications released to program but with no decision returned after 15 days; contact departments and request decisions.
Generate semesterly contingent admission reports; work with graduation evaluation team to confirm graduation; cancel admission for non-graduates and communicate with applicants.
Application, Document, and Decision Processing:
Serve as the pre-review reader: review each completed application in the pre-review workflow bin to confirm the file is complete and that nothing has been missed or ov
Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling four (4) years (48 months) from the categories below:
A. course work in any discipline as measured by the following conversion table or its proportional equivalent:30 semester hours equals one (1) year (12 months)60 semester hours or an Associate’s Degree equals eighteen months (18 months)90 semester hours equals two (2) years (24 months)120 semester hours or a Bachelor’s degree equals three (3) years (36 months)a Master’s degree equals four (4) years (48 months)
B. work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.
3. One (1) year (12 months) of supervisory or administrative experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.
Schedule: Monday through Friday, 8:30 a.m. to 4:30 p.m. (Hours may vary depending on departmental needs. Occasional evening support may be required for Open House events, as needed.)
Location: NEIU Main Campus (5500 North St. Louis Avenue, Chicago, IL 60625)
Setting: In-office, not eligible for remote work.
This position requires a background check.
Salary
$25.00/hour
Links
Admissions and Records Coordinator (JR100782)
Contact Information
| University/Agency
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Northeastern Illinois University
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| Department/College
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Office of Admissions Operations
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| Contact
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Molly Filipowicz
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| Phone Number
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7734425223
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| Address
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| Comments
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