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Business Process Improvement Consultant

University/Agency Illinois State University
Civil Service Classification Program Coordinator
View Class Spec Details
Posting Duration 9/21/2026 - 10/8/2026
Probationary Period 12 months

Job Description

Business Process Improvement (BPI) Consultant works with and alongside business partners to successfully achieve their operational goals, meet University strategic goals, and improve organizational processes. The BPI Consultant collects data about an organization’s operations to improve its systems and processes. Their primary duties include researching business processes, determining root causes of inefficiencies, exploring appropriate solutions, and making reports to the process owner and divisional leadership with recommendations and analysis of potential impacts of their recommendations. The BPI Consultant may also: help process owners to identify and select appropriate performance measures that can be tracked over time, modify policy and procedures documents to bring those into alignment with updated processes, and work with cross-functional teams to explore solutions to complex problems. The incumbent in this position is expected to work independently, use their professional training and judgment to identify both challenges and potential solutions, and work collaboratively with others to optimize business processes.

Additional Information
The Organizational Performance Office is a new unit in the Finance and Planning Division at the University. The incumbent in this position will play an instrumental role in the establishment and development of the new unit, building relationships with key stakeholders, and building organizational capacity through their work with partners.


Qualifications

Required Qualifications
1. Bachelor’s (or higher) degree
2. Two (2) years of full-time (or part-time equivalent) professional business, financial, and/or managerial work experience.
3. Demonstrated ability to complete projects using independent judgment and self-direction

Preferred Qualifications
1. Experience with business processes (as user or process operator) in a higher education context
2. Knowledge of and experience applying Lean/Six Sigma process improvement methodologies.


Salary

$5,000 - $6,666 per month


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Colette Homan
Phone Number 309-438-8311
Address 718 W. College Avenue
Comments Special Instructions for Applicants
Sponsorship: Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (maybe unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will resul