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Job Description

Eastern Illinois University is seeking candidates for full-time, Office Support Specialist for University Advancement. This position will be a key partner in the work of the Advancement team, providing administrative. In addition to providing administrative support for the Vice President for University Advancement. This employee support important administrative tasks such as gift processing, reconciliation, database administration, travel planning support, data reporting support, alumni and donor engagement support, and administrative support for the Advancement leadership team. The Office Support Specialist reports to the Director of Advancement Operations as a member of the Advancement Operations team.

Essential Duties and Responsibilities:

Manage incoming and outgoing calls for University Advancement, directing communication to the appropriate staff member.
Overseeing the mail, including sending all outgoing gift receipts, donor or organization acknowledgement letters, and other mailings as assigned.
Processes and updates confidential documents, including donor records, donations, purchasing documentation, and historical records for University Advancement.
Assists in coordinating various aspects of special projects and essential programs (e.g. scheduling meetings, reserving event spaces, facilitating catering needs, and making travel arrangements).
Assists, as needed, in coordinating the schedules of the Vice President for University Advancement and the Advancement leadership team (i.e., prioritizes and manages schedules, appointments, meetings and related activities); invites and notifies participants.
Assists Advancement Administrative Aide with overseeing departmental accounts, reconciling purchases, submitting reimbursement and payment requests, and more.
Responsible for travel applications, travel reimbursements, and, as needed, travel coordination for the Vice President of University Advancement and other colleagues in Advancement.
Update constituent information in Advancement’s database (e.g. addresses, contact information, employment information, and various involvement data).
Attend and participate in meetings, work groups, committees, and other internal responsibilities logically related to the role.
Performs related duties as assigned.
Minimum Qualifications:

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

High school diploma or equivalent.
Two (2) years (24 months) of work experience comparable to the third level of this series.
Knowledge, Skills and Abilities:

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including

Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

High school diploma or equivalent.
Two (2) years (24 months) of work experience comparable to the third level of this series.

Salary

Current starting pay rate for this position is $16.82

Links

Office Support Specialist

Contact Information

University/Agency	Eastern Illinois University
Department/College	Eastern Illinois University Human Resources
Contact	Alexandria Thomas
Phone Number	217-581-3463
Address	600 Lincoln Ave Charleston, IL 61920
Comments	Work Hours The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m. Starting Salary/Pay Rate Range This position is a union position; therefore, provisions of the AFSCME collective bargaining agreement/labor contract apply to the filling of this position, including pay rate. Current starting pay rate for this position is $16.82 Application Deadline: 02/12/2026 In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position. Required Applicant Documents: The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. Application Resume References Transcripts Benefits Overview: Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals. This position is eligible for the following benefits: Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options. Vision Insurance: Vision coverage is included with medical at no cost. Dental Insurance: Dental plans available to meet your needs. Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement. Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children. Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time. For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php Diversity and Inclusion: Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University. The University and Community: Eastern Illinois University takes pride in creating a warm, welcome environment for all faculty, staff and students. Established in 1895, EIU boasts a rich, tradition of preparing students for their personal and professional goals. A traditional regional residential institution, EIU offers a superior education at a relatively low cost while consistently earning high rankings and distinctions for its affordability, academic program quality, career placement rates, campus safety, online degree options, student support, and sust