Job Description
Under the supervision of the Office Administrator, perform clerical duties requiring discretion, compliance with all federal and local confidentiality practices, and independent judgment to facilitate the smooth and efficient administration of the Student Counseling Services reception area. Responsible for greeting, receiving, and checking in all clients and guests, as well as answering/screening department telephone calls and assisting students with accessing services and/or making appointments. This position will maintain electronic files of information regarding current and past clients of the agency. Staff members, as well as master’s and doctoral externs and interns, depend on incumbent for the organization and knowledge of all these files and SCS processes. As such, strong oral communication with a diverse clientele is absolutely necessary.
Additional Information
University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/
Qualifications
Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience performing office/clerical activities, including the use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second level of this series. This includes working under general supervision and in support of an office or of a organization. Performing office support tasks requiring knowledge of general office and departmental procedures and methods, the ability to operate a variety of office equipment, and the ability to operate computer systems using word processing, database, and software packages.
Preferred Qualifications
1. Ability to work effectively in a fast-paced, front-desk environment with frequent interruptions while maintaining accuracy and attention to detail
2. Proficiency with standard office technology, including printing and scanning equipment, and the ability to learn and adapt to new software systems
3. Strong written and oral communication skills, including the ability to produce clear, accurate, and professional materials
4. Excellent clerical, computer, organizational, time-management, and interpersonal skills
5. Ability to work both independently and collaboratively as part of a team
Salary
$18.32 - $18.97 per hour
Links
ISU Jobs Website
Contact Information
| University/Agency
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Illinois State University
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| Department/College
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Human Resources
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| Contact
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Mackenzie Chapman
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| Phone Number
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309-438-8311
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| Address
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| Comments
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