Employment Opportunities
Job Details

Job Description

The Case Manager is responsible for providing non-clinical intervention and support resources for students. The Case Manager also will perform support functions for this role, including service on the Redbird Care Team (RCT), participation on the Critical Incident Response Team (CIRT), and coordination of outreach functions on and off campus related to student behavioral concerns. The Case Manager will be responsible for the drafting and implementation of protocols associated with the position, as well as maintaining accurate electronic case management records.

Additional Information
University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Qualifications

Required Qualifications
Master's or equivalent degree
Valid U.S. driver's license
At least three years (36 months) of full-time experience working with adolescents or adults in case management, crisis intervention, advising, and/or advocacy situations
Preferred Qualifications
Master's degree with emphasis in College Student Personnel or Development, Counseling, Leadership, Social Work, Education, or related area
Experience in the following:
a. At least five years coordinating and evaluating case management, counseling, social work, advocacy, or other related student services
b. At least five years of administrative experience (planning, data collection, report writing, utilization of assessment results)
c. Higher education crisis response related to student behavior
d. Formalizing protocols and standardizing procedures
e. Demonstrating knowledge of the legal issues that inform case management in higher education
Behavioral Intervention Team certification through NaBITA
Knowledge of national principles and procedures involved in risk assessment and evaluation
Knowledge and understanding of student development theory and practice
The following skills and/or abilities:
a. Advanced interpersonal communication skills to work effectively with a broad range of diverse student populations within a complex and multi-layered organization, including effective listening, discernment, empathy, and sensitivity skills
b. Ability to interact with senior campus leaders, including faculty and administrators
c. Ability to work with people of diverse backgrounds and commitment to personal cultural competency
d. Excellent writing, communication, presentation, and public speaking skills
e. Competence in Microsoft Office (Word, PowerPoint, Excel)

Salary

$58,000-$64,000 annual, combined with an excellent benefits package

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Kira Shelton
Phone Number	309-438-8311
Address
Comments	Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position. Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Kira Shelton Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.