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 State Universities Civil Service System 

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Job Details


Office Support Specialist - 49% FTE

University/Agency Illinois State University
Civil Service Classification Office Support Specialist
View Class Spec Details
Posting Duration 9/15/2025 - 9/29/2025
Probationary Period 6 months

Job Description

In addition to the secretarial skills, this position requires knowledge, understanding, and compliance of university policies and procedures in order to effectively support the Physics Department mission and goals. Excellent organizational skills are required.

Additional knowledge and skills include responsibility in keeping confidential information, ability to develop, organize and collate significant amounts of data into readable formats; initiative to promote professionalism, unity, teamwork, and efficiency of operations.

Additional Information
Benefits include time away from work for eligible employees and the option to participate in the University’s 403(b) Plan.


Qualifications

Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
A. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Work experience performing office/clerical activities, including the use of computer systems.
3. One (1) year (12 months) of work experience comparable to the second level of this series. This includes working under general supervision and in support of an office or of a organization. Performing office support tasks requiring knowledge of general office and departmental procedures and methods, the ability to operate a variety of office equipment, and the ability to operate computer systems using word processing, database, and software packages.

Preferred Qualifications
1. Strong computer skills including Microsoft Excel, Word and Outlook, as well as Adobe Creative Suite (such as for photo editing/archiving, etc.), and database programs.
2. Experience with Datatel/Elucian Colleague payment processing,
3. Ability to multitask, work efficiently and have excellent time management skills.
4. Ability to organize multiple types of information and is detailed oriented.
5. Ability to work well with others.
6. Strong professional communication skills.
7. Strong work ethic and is willing to take the initiative to solve problems.
8. Critical thinking skills required for analyzing data, creating reports, and suggesting decision options.
9. Vocational training that provided knowledge of generally accepted clerical processes and/or college/university course work in Business Administration or closely related fields.
10. Ability to work as part of a team.
11. Ability to deliver confidential documents to other offices outside of Moulton Hall.


Salary

$18.05 - $18.70 per hour - see note in Special Instructions to Applicants section


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Mackenzie Chapman
Phone Number 309-438-8311
Address
Comments If hired on or after 10/1/2025, hiring range will be between $18.32 - $18.97 per hour.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.