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 State Universities Civil Service System 

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Job Details


Police Telecommunicator

University/Agency Illinois State University
Civil Service Classification Police Telecommunicator
View Class Spec Details
Posting Duration 9/8/2025 - 9/30/2025
Probationary Period 12 months

Job Description

The function of the Police Telecommunicator (TC) is to receive, process, clarify, interpret, prioritize, and accurately disseminate information for the purpose of ensuring officer safety, saving the lives of endangered persons, reducing property losses, reducing the effects of injury, apprehending criminals, and rendering timely assistance to the general public. The TC provides the vital communication link between the citizens who need help and the various emergency services that can provide the necessary assistance.

Additional Information
University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/


Qualifications

Required Qualifications
1. No record of conviction of a felony or a crime involving moral turpitude.
2. High school diploma or equivalent.

Preferred Qualifications
1. Must be able to work independently to meet the departmental mission and be able to keep their supervisors aware of any situations that are occurring while responding to multiple inquires for information and assistance.
2. Must present themselves and the department in a professional manner while not allowing their personal emotions to influence their behaviors.
3.Must be able to multi-task numerous time sensitive tasks while still providing services to many competing entities.
4. Must be able to work in a fast paced, highly stressful environment while adapting to changing priorities and assisting a diverse and often distraught clientele in a calm, efficient, and assistive manner.
5. Knowledge of FCC rules and regulations
6. Knowledge of University Policies
7. Knowledge of ISU Police Dept. Policies
8. Knowledge of Neighboring Police Dept. policies
9. Knowledge of LEADS rules and regulations
10. Knowledge of the geography of campus community buildings and offices
11. Knowledge of Campus Staff functions and jurisdiction
12. Knowledge of Campus parking lot locations and related regulations
13. Knowledge of Bloomington-Normal locations and emergency facilities


Salary

$21.22 per hour


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Breanna Crippen
Phone Number 309-438-8311
Address
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214 must be faxed, mailed or delivered to Human Resources by the deadline date in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.

This position is represented by the Policeman's Benevolent Labor Committee.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.