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Office Manager / Counseling and Higher Education

University/Agency Eastern Illinois University
Civil Service Classification Office Manager
View Class Spec Details
Posting Duration 8/6/2025 - 8/22/2025
Probationary Period 6 months

Job Description

Position Summary: 
Eastern Illinois University is seeking candidates for full-time, Office Manager, for Counseling and Higher Education. This position will be responsible for maintaining daily operation, resolving departmental issues, implementing procedures, corresponding with members of the University and other duties as assigned.

Essential Duties and Responsibilities:

Communicate with internal and external stakeholders to address departmental needs and resolve issues; provide guidance and clarification on administrative and programmatic policies and procedures, ensure completion and follow-up of required documentation.
Receive and respond to incoming correspondence, providing clarification of unit policies as needed via phone calls, email and in person
Relieves the designated member(s) of the unit staff of numerous personal contacts and determines an appropriate course of action.
Reviews incoming mail for the designated member(s) of the unit staff, selects and responds to items within the scope of responsibility.
Keyboards documents containing confidential or sensitive information; transcribes and/or records confidential or sensitive information; independently composes and provides drafts of correspondence, memos, and reports that represent the position(s) of the designated member(s) of the unit staff.
Establishes and revises the calendar(s) of the designated member(s) of the unit staff, informinghim/her/them of impending engagements.
Coordinates logistical arrangements relating to conferences and meetings and prepares necessary materials and travel for the designated members(s) of the unit staff.
Establishes and maintains the confidential records and files of the designated members(s) of the unit staff.
Maintains records of unit fiscal transactions involving a variety of accounts and provides advice regarding the appropriateness of the expenditures requested.
Assists in the creation of publications for internal and external audiences (brochures, posters, letterheads, websites, social media accounts, etc.).
Attend meetings as a delegate for the designated members(s) of the unit staff when requested.
Research as requested and reports information which requires the evaluation of sources or the application of regulations and procedures to specific cases.
Establishes and maintains inventory records, conducting periodic checks for inventory control purposes.
Anticipates and responds to the detailed office support needs of the designated members(s) of the unit staff through the independent performance of lower-level duties or supervision of assigned staff.
Plans, organizes, assigns, and reviews the work of the unit’s administrative support staff and participates in their selection, training, and evaluation, and coordination of searches.
Provides information to students regarding the major/minor program, such as the application process, scheduling classes, graduation requirements, etc.
Performs other related duties as assi


Qualifications

Minimum Qualifications:
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

High school diploma or equivalent.
Two (2) years (24 months) of work experience comparable to the third level of this series.

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.


Salary

$17.94/hr. - AFSCME Union Rate


Links

Eastern Illinois University


Contact Information


University/Agency Eastern Illinois University
Department/College Eastern Illinois University
Contact Kasondra L Harrell
Phone Number 2175813911
Address 600 Lincoln Ave.
Charleston, IL 61920
Comments Knowledge, Skills and Abilities:

Knowledge of administrative and administrative procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of computers and computer systems (including hardware and software) to enter data, or process information.•Skill in material resources management through obtaining and seeing the appropriate use of equipment, facilities, and materials needed to do certain work.
Skill in communicating effectively, both verbally and in writing, as appropriate for the needs of the audience.
Skill in decision making by considering the relative costs and benefits of potential actions and choosing the most appropriate one.
Ability to multitask efficiently, attention to detail and maintain a positive attitude.
Ability to understand written sentences and paragraphs in work related documents.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to apply general rules to specific problems to produce answers that make sense.
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Ability to choose the right mathematical methods or formulas to solve a problem.•Ability to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.


Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m.


Application Deadline: 08/22/2025

Required Applicant Documents:

The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.

Application
Resume
References
Transcripts

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits:

Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
Vision Insurance: Vision coverage is included with medical at no cost.
Dental Insurance: Dental plans available to meet your needs.
Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and depe