Job Description
Disseminates policy and procedure information to students, faculty, and staff both at the Enrollment Services front counter and in the Registration Office.
Researches, identifies and resolves student problems, communicating to the student appropriate next steps. This includes course add/drop problems occurring during the Advance Registration and Change of Registration periods.
Responds to student questions which may involve exceptions to policies and regulations related to registration, grades, and tuition, credit hour overload, the pass/fail grade option, and dropped/withdrawn courses.
Organizes and prioritizes duties in order to provide accurate information in a timely manner.
Updates student records in Banner including processing changes to enrollment, student coding, student names, addresses, emails and social security numbers.
Communicates information regarding Enrollment Services, NEIU policies and procedures including detailed admission information for prospective students, general education policy, and graduation requirements.
Verifies completeness of forms submitted at Registration counter for processing such as: verification requests, transcript requests, major declaration requests, graduation applications, admission applications, requests for re-evaluation of transfer credits, requests for adjustments in academic records, address changes, among others.
Assists students with activating their NEIUport account and navigating the portal.
Helps students interpret error and informational messages encountered during registration.
Assists students at the Enrollment Services computer kiosks with class registration.
Distributes undergraduate and graduate diplomas.
Researches academic history changes upon request of student or faculty.
Gathers registration, records, and admissions related information, based upon established University and Enrollment Services policies and procedures and uses this data for the purpose of problem solving, record maintenance, and to provide information to faculty, staff, and students.
Reviews Cognos reports to determine accuracy of student records in Banner and to ensure that Add/Drop forms have been completed by staff when a registration transaction has been administratively processed.
Alerts Assistant Registrar to all problems.
Processes approved late registration and late withdrawal requests.
Assists with the processing of Semester Schedule Plans (SSPs) including individualized Study forms and Graduate Thesis Registration forms.
Updates and maintains student cohort records in Banner.
Facilitates mass enrollment for specific populations of students such as those in Early College classes and Summer Transition Program. Assists with the regular collection and reporting of Registration Office and Enrollment Services front counter statistics (i.e., nightly, weekly, etc.).
Provides trend data for review.
Runs and processes changes to the Banner SFRNOWD report.
Qualifications
1) High school diploma or equivalent.
2) Any one or combination totaling two (2) years (24 months) from the categories below:
A. course work in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-60 semester hours or an Associate’s Degree equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
B. work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.
Salary
$18.00
Links
JR100589 Admissions & Records Rep
Contact Information
| University/Agency
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Northeastern Illinois University
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| Department/College
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Human Resources
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| Contact
|
Molly Filipowicz
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| Phone Number
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7734425223
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| Address
|
5555 N Bernard St
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| Comments
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