Employment Opportunities
Job Details

Job Description

This position is directly responsible for the operations of housing through contract management, billing processes, recommending changes to student and data management, and compiling data and reports for administrators. Additionally, they will assist, train, and liaise in communications with families, students, residential staff, and institutional partners to manage changing needs and determine appropriate resolutions.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Qualifications

Required Qualifications
1. High School Diploma, GED, or equivalent.
2. Any combination totaling two years from the following categories:
A. Housing, residential life, hospitality, business, or closely related work experiences.
B. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals six (6) months
- 60 semester hours or Associate's Degree equals one (1) year
- 90 semester hours equals two (2) years
- 120 semester hours or Bachelor's Degree equals three (3) years
- Master's Degree or higher equals four (4) years

Preferred Qualifications
1. Supervisory and organizational skills.
2. Computer literate and able to adapt to new systems.
3. Knowledge of University and residence hall systems including billing, OIM, PeopleSoft, StarRez amongst others.
4. Able to compile statistical data with UHS system and Microsoft suite.
5. Must be customer service oriented.
6. Must be able to effectively multi-task to complete work while dealing with frequent interruptions by varying constituents.

Salary

$18.25 - $22.00 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Mackenzie Chapman
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline. Fax: 309.438.0011, Attn: Mackenzie Chapman Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.