Job Description
The Support Specialist for Academic Support Services assists the Coordinator of Academic Support Services of University College in the development and delivery of specific University College/Visor Center services including: tutorial services, Supplemental Instruction, day to day operations, supervision, hiring, and training of student employees and graduate assistants, outreach efforts to students served by the Visor Center, data collections for assessing various programs, and various Center details such as scheduling of tutoring and workshops and development of trainings for student employees and graduate assistants.
The Support Specialist for Academic Support Services position must work without considerable supervision to achieve the effective administration and development of the goals of University College within Academic Support Services. These goals are determined by the Coordinator of Academic Support Services and the Associate Director of Academic Enhancement in coordination with other University College units. Regular meetings and regular contact with the Coordinator of Academic Support Services in University College are expected and should contribute to the achievement of the goals of University College Academic Support Services and the goals of University College.
Additional Information
University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/
Qualifications
Required Qualifications
1. Bachelor’s degree (transcript required – may be unofficial)
2. Six (6) months of full-time (or part-time equivalent) work experience in higher education (1 year in a graduate assistantship would equal six (6) months) performing academic support service duties. Academic support service duties include direct assistance or contribution in the programmatic delivery of tutoring, educational services, academic advising, academic achievement, personal growth, or career planning for college students.
3. Demonstrated ability to multi-task and produce quality work under deadlines.
4. Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork.
5. Working knowledge of basic office software (Microsoft Office Suite).
Preferred Qualifications
1. Experience with college level tutoring and/or college level academic support services
2. Master's Degree (preferred in Education, College Student Personnel, Psychology or related field).
3. Supervisory and/or leadership experience
4. Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois State University.
5. Ability to demonstrate flexibility in a changing administrative model.
6. Ability and experience working with diverse populations of students, peers, and public.
7. Ability to work independently and without intense supervision, but also effectively contribute to a team with a learner-centered and service-oriented philosophy.
8. Excellent oral and written communication skills, including ability to effectively make public presentations.
9. Excellent interpersonal skills including listening, communication, and teamwork.
Salary
$20.00 - $24.00 per hour
Links
ISU Jobs Website
Contact Information
| University/Agency
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Illinois State University
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| Department/College
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Human Resources
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| Contact
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Colette Homan
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| Phone Number
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309-438-8311
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| Address
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| Comments
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