Job Description
Governors State University (GovState) is seeking to hire an IT Support Associate II to primarily focus on the areas of computer operations, repair, imaging, deployment, user and desktop support (hardware and software), and service desk operations. Performs a variety of level 2 information technology support duties to ensure smooth delivery of technology services such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, and various others as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of other staff members, student workers, casuals, and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the general public on established policies and procedures or services provided.
Qualifications
Minimum Qualifications:
1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year from the following categories:
A. College coursework which includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
o 30 semester hours equals one (1) year
o Associate's degree (60 semester hours) equals eighteen (18) months
o 90 semester hours equals two (2) years
o Bachelor's degree (120 semester hours) equals three (3) years
8. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Preferred Qualifications:
Experience working in a higher education environment.
• CompTIA Certifications such as, A+ Certification, Network+, Security+, etc. Microsoft Certifications such as, MCSA, MOS, MCSE, etc.
• Other Industry Certifications such as, Linux, Apple/Mac, lvanti, etc.
Salary
$22.32 Hourly
Links
IT Support Associate II
Contact Information
| University/Agency
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Governors State University
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| Department/College
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Information Technology Services
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| Contact
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Human Resources
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| Phone Number
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708-534-4100
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| Address
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1 University Parkway
University Park, Illinois 60484
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| Comments
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