Skip to main content
State Universities Civil Service System

Employment Opportunities
Job Details

This posting is no longer active.

Evaluator & Designated School Official

University/Agency Illinois State University
Civil Service Classification Admissions and Records Representative
View Class Spec Details
Posting Duration 5/24/2024 - 6/12/2024
Probationary Period 6 months

Job Description

This position processes all classifications of undergraduate and graduate applications for international students that are submitted to the University. There is much public contact with prospective students and their families through e-mail, phone, and walk-in appointments. With training, the incumbent must be knowledgeable of all admissions policies and procedures and be able to apply them. Working in a production unit, the incumbent should be able to work with speed and accuracy.

This position will evaluate credentials and determine if international students are admissible to the University in a variety of programs: undergraduate and graduate degree programs, Undergraduate and Graduate Pathway Programs; English language programs and special short-term programs. As a Designated School Official, this position will issue initial and transfer I-20s for admitted international students.

Additional Information
The Office of International Engagement serves as a hub for international students, where students can have access to academic, housing, and social support, providing students with the tools and resources to succeed as an international student at an American university.


Required Qualifications
High school graduation or equivalent
Any one or combination totaling two years (24 months) from the categories below:
(a) course work in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one year (12 months)
- 60 semester hours or an Associate’s Degree equals eighteen months (18 months)
- 90 semester hours equals two years (24 months)
(b) work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.
Ability to meet Designated School Official (DSO) requirements, as federally regulated by the Department of Homeland Security.
Preferred Qualifications
Strong attention to detail and excellent assessment skills.
Thoroughness and good organization skills.
Data entry experience and familiarity with software programs (i.e., Word, Excel, etc.).
Strong written and oral communication skills.
Excellent customer service skills.
Experience with Salesforce or CRM.
Experience working or living abroad.
Experience working with international students.
Experience as a DSO or ARO.


$16.61 - $21.59 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.