Skip to main content
State Universities Civil Service System

Employment Opportunities
Job Details

This posting is no longer active.

Office Manager, Residential Life

University/Agency Illinois State University
Civil Service Classification Office Manager
View Class Spec Details
Posting Duration 5/17/2024 - 5/29/2024
Probationary Period 6 months

Job Description

The function of the Office Manager is to manage the operations of a Campus Area Office which is the conduit of the professional, paraprofessionals, and students residing in the area. Additionally this role is responsible for managing administrative duties for the Area Coordinator, all Residence Hall Coordinators, and Service Area Coordinator assigned to the area. Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating, and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff requests. Management of the area will require the use of judgment and initiative. Excellent knowledge of the residence halls’ organization, programs, practices, and procedures is essential to performing duties.

Additional Information
University Benefit Highlights:

- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information:

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here


Required Qualifications
1. High school diploma or equivalent.
2. Two (2) years (24 months) of work experience comparable to the third level of this series. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of the unit is central to the performance of the duties.

Preferred Qualifications
1. Detail oriented, proficient in data entry, word processing, filing systems, telephone, Windows-based programs (preferably accounting, word processing, and spreadsheet programs).
2. Outstanding communication and customer service skills are required. Ability to compose letters, memos and other general business correspondence also required.
3. Ability to maintain and organize accurate records
4. Ability to meet deadlines while working under pressure and be flexible with job priorities.
5. Must be able to work independently as well as a part of a team.
6. Ability to prioritize numerous projects with a variety of constituents and timelines.


$18.50 - $19.15 per hour


ISU Jobs Webiste

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Breanna Crippen
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

This position is represented by AFSCME Local 3236-Clericals.