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State Universities Civil Service System

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Enrollment Manager

University/Agency Illinois State University
Civil Service Classification Admissions and Records Associate
View Class Spec Details
Posting Duration 4/1/2024 - 4/15/2024
Probationary Period 12 months

Job Description

The Enrollment Manager is responsible for the oversight and dissemination of enrollment data and processes for ISU to support international units on campus. This position develops and maintains relationships with key internal and external stakeholders to assist students and enhance their enrollment experience at Illinois State University. The Enrollment Manager will work in close collaboration with the INTO North America Application Processing Center, ISU International Admissions, and Registrar’s office along with other relevant departments.


Required Qualifications
1. Bachelor’s or equivalent degree in business, communication, education, humanities, public relations, social sciences, or a field related to the position.
2. Two years of professional work experience in admissions, records, registration, and/or closely related experience within an educational setting.
Note: A Master’s degree in an area consistent with the duties of the position may be substituted for one year of work experience.
3. Experience using data systems to generate reports
4. Demonstrated ability to work with a team
5. Ability to develop and maintain effective working relationships
6. Excellent interpersonal, oral, and written communications and organizational skills
7. Computer and electronic communication literacy
Preferred Qualifications
1. Knowledge of Student Information Systems, e.g., SalesForce, Slate, Terra Dotta
2. Experience working in a diverse work environment.
3. Ability to conceptualize, organize, analyze, and interpret data, complex rules, and regulations to resolve difficult situations.
4. Ability to interpret work related documents, policies, and procedures.
5. Ability to exercise discretion in handling sensitive and confidential information.


$47,834 - $55,000 annual


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 3094388311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.