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Dining Room Supervisor

University/Agency Illinois State University
Civil Service Classification Dining Room Supervisor
View Class Spec Details
Posting Duration 6/8/2023 - 6/22/2023
Probationary Period 6 months

Job Description

The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

This position trains and coordinates the work performance of student employees and Culinary Assistants in the areas of guest relations, dining room service, and line service. Persons in this position also manage the point of sales procedures.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information
Job duties include, but not limited to:
- Supervise and train staff. Coordinate the efforts of employees in keeping service areas cleaned and restocked.
- Maintain adherence to all established safety and sanitation procedures, including the use of appropriate personal protective equipment (PPE).
- Operate cash register and perform customer service duties as needed.
- Assist with placing pans of food on the steam table; prepare all serving areas for service. Supervise and assist in the serving of food. Assist in food preparation when needed.
- Prepare and distribute appropriate reports. Do refund forms and send to the appropriate offices. Complete charge vouchers and meal vouchers, following established procedures.


Required Qualifications
1. High School diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:
A. College coursework in any discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
B. Work experience in the serving of food (such as a waiter/waitress), or closely related experience.
3. One (1) year (12 months) of work experience in the serving of food (such as a waiter/waitress).

Preferred Qualifications
1. High school diploma or equivalency.
2. Full knowledge and acceptance of principles of diversity.
3. Supervisory and leadership skills; ability to train and instruct employees; ability to organize, prioritize, and assign duties.
4. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety
5. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; ability to produce results working as part of a team or committee.
6. Knowledge of food service methods and equipment; skill in properly serving and interacting with the general public.
7. Computer skills, including menu management systems; accurate record keeping skills.
8. Knowledge of point of sale systems/cash register operation.
9. Current Illinois Food Service Sanitation Manager Certificate


$16.78 per hour *See Special Instructions to Applicants section for additional information


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Breanna Crippen
Phone Number 3094388311
Comments Special Instructions for Applicants
*The rate for this position will increase to $17.54 per hour on July 1, 2023.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

In order to receive the maximum eligible points for the civil service exam, you may upload your transcripts (may be unofficial) under the optional documents, sent by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Food Service Certifications may be uploaded under the optional documents, sent by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources, in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Working hours and days off will be subject to bid.

This position is represented by AFSCME Local 1110.

This is a full-time position on an academic calendar. It will be subject to academic break lay-off (such as spring break, summer break).

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.