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Business Analyst

University/Agency Illinois State University
Civil Service Classification Business/Administrative Associate
View Class Spec Details
Posting Duration 5/24/2023 - 6/6/2023
Probationary Period 12 months

Job Description

A Business Analyst is responsible for working with the campus partners to understand their goals, objectives, processes, and requirements. This role will focus on process improvement and will play a crucial role in analyzing, evaluating, and improving the University’s operational processes to enhance efficiency, productivity, and the overall user experience. Expertise in process mapping, facilitation, data analysis, and problem-solving will be instrumental in driving positive change and ensuring continuous improvement across various departments.

This position is primarily responsible for:

Facilitates, communicates, and mediates through a variety of mediums and venues
Plans a business analysis approach, activities, and deliverables based on project assignment
Gathers information to create business cases, process maps, requirements, models, use cases, and other artifacts to communicate desired change
Conducts thorough analysis of existing processes to identify areas of improvement and optimization
Liaises between campus partner and technical team throughout project to ensure project outcomes meet stakeholder objectives.
Performs functional testing to identify errors, assess quality assurance and implementation readiness
The Business Analyst will utilize an analytical mindset, facilitation skills, and virtual collaboration tools to help campus partners identify their goals and objectives and translate into functional and nonfunctional requirements and identifies the best way to design new processes and solve process-related problems. This role serves as a critical liaison between project teams and key University stakeholders and has a direct impact on the successful implementation of projects. This role will handle multiple projects simultaneously, therefore, time management and organizational skills must be excellent to ensure quality work is consistently delivered.

Additional Information
Position Highlights:

There is the potential for 100% remote work in this position, within the State of Illinois. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.
University Benefit Highlights:

Health, dental, vision, and life insurance
Retirement and supplemental retirement
Tuition waiver benefits are available to staff as well as their eligible dependents.
Paid holiday/administrative closures during Thanksgiving and Winter Breaks
Paid vacation and sick time
For more University Benefit information:
Office of Digital Transformation and Process Improvement (ODTPI)
Using business analysis, process improvement, project and portfolio management methodologies, ODTPI staff partner with and work alongside our business partners to successfully achieve their goals, meeting University strategic goals, improving organizational processes, and ensuring successful delivery of project objectives.


Required Qualifications
Bachelor's or equivalent degree in business, management, information systems, technology, or a field related to the position
Two years of professional business, financial, managerial, or technical work experience
Experience communicating through interpersonal, written and presentation methods
Experience with or awareness of business transformation and business process redesign to support IT system modernization
Ability to:
a. work with stakeholders to understand current process and gather new requirements using a variety of techniques such as brainstorming sessions and structured process walk-through sessions
b. identify and clarify requirements using basic conceptual and logical process/data modeling techniques such as process flow charts, simple data flows, or workflows
c. create deliverables such as requirements documents, business process maps, use cases, and executive summaries through utilizing standardized templates, following specific processes, and applying best practices
d. analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
e. multitask and manage multiple deadlines and tasks that may be very different in nature to ensure on time work completion
f. work independently and in a team environment with excellent communication and collaboration skills
g. develop detailed process map, workflows, and diagrams to illustrate current state and future state processes.
Possess excellent documentation skills, including editing and proofreading skills
Possess strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality, and reliability
Possess and demonstrate analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives
Preferred Qualifications
Master's degree in Business, Information Systems, Technology, Communications, or a related field
LEAN certified
Six Sigma certified
IIBA or PMI certification
Demonstrated experience in software testing
Agile BA experience
Experience with higher education administrative systems


$55,000 - $80,000 annual


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.