This position is responsible for managing the operations of the Residential Life team that reports to Associate Directors of Residential Life. They will routinely coordinate efforts that affect this team of over 25 full time staff and over 250 student staff
They will supervise the efforts of recruitment and selection for the aforementioned team. Given those roles have a 5 year limit, this is a large ongoing area of responsibility. The University Housing Services Cultural Dinner Series will also be a primary responsibility of this staff member. This position will liaison with areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc.
In addition, this position is responsible for managing administrative duties for the associate directors of residential life, Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating, and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff requests.
1. High school graduation or equivalent
2. Any one or any combination totaling 1.0 unit of the following:
- Four (4) years (48 months) of work experience comparable to the third level of this series = 1.0 unit. This work includes performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of a department/unit is central to the performance of the duties.
- Two (2) years (24 months) of work experience comparable to the fourth level of this series = 1.0 unit. This work includes functioning as an agent of the unit or organization by performing highly specialized administrative support duties. An in-depth knowledge of the organization, programs, policies and procedures of the unit/department is essential to the performance of the duties, as well as the ability to use good judgment, operate computer systems, using word processing, database and software packages, and to exercise discretion in handling sensitive and confidential information.
1. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
2. Knowledge of principles and processes for providing customer and personal services including needs assessment and evaluation of customer satisfaction.
3.Detail oriented, proficient in administrative procedures such as word processing, filing systems, and online information systems.
2. Outstanding communication and ability to relate well with external constituencies and provide excellent information services to prospective staff, students, administrators, ad faculty.
3. Ability to perform work with diplomacy, accuracy, and thoroughness, and see the big picture relative to event planning, recruitment, selection, assessment; arrange and assign tasks so that purposes are achieved.
4. Excellent time management and problem solving skills.
5. Must be able to work independently as well as a part of a team.
6. Ability to prioritize numerous projects with a variety of constituents and timelines.
7. Ability to exercise a high degree of confidentiality, professionalism, dependability, and accuracy.
8. Experience with hiring, supervising, scheduling, and training student staff.
$17.72 - $23.04 per hour
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Illinois State University