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Registration and Counseling Office Support

University/Agency Illinois State University
Civil Service Classification Office Support Specialist
View Class Spec Details
Posting Duration 12/2/2022 - 12/15/2022
Probationary Period 6 months

Job Description

The primary purpose of the registrar/counseling office support is to provide support work with transcripts, grades, college forms, other forms, filing, admissions, phones and email, testing, transfer students, and registration. In addition, this position helps by greeting visitors, answering questions, answering and transferring calls, taking messages, sending for students as required by counselors, administration and staff, and arranging appointments.

The work for this position is subject to change in respect to administrative prerogatives and the tasks related to the semester schedule. The administration and this individual work in cooperation to assure a smooth working environment.

Additional Information
This is a year-round, 12-month position.


Required Qualifications
High school graduation or equivalent.
Any one or combination totaling two years (24 months) from the categories below:
a. College coursework in any curriculum, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one year (12 months)
- Associate’s degree (60 semester hours) equals eighteen (18) months
- 90 semester hours equals two years (24 months)
- Bachelor’s degree (120 semester hours) equals three years (36 months)
b. Work experience performing office/clerical activities, including the use of computer systems.
One year (12 months) of work experience comparable to the second level of this series.
Desired Qualifications
Proficient in word processing and computer programs (i.e., Excel, Word) as well as other intermediate computer skills.
Detail-oriented with a high level of accuracy in all work.
Excellent customer service skills.
Self-starter with the ability to prioritize responsibilities and work efficiently while handling numerous interruptions.
Basic knowledge of office practices and procedures.
Ability to keyboard accurately at a rate of 25 net w.p.m.
Working knowledge of spelling, grammar, punctuation, and sentence and paragraph structure.
Knowledge of and ability to operate document production and standard office equipment.
Ability to follow routine written and oral instruction.
Skilled in oral and written communication.
Ability to work independently as well as part of a team.
Ability to handle confidential information appropriately.
Knowledge of Skyward software.


$16.68 – 17.33 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

This position is represented by AFSCME Local 3236-Clericals.