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Office Support Specialist

University/Agency Illinois State University
Civil Service Classification Office Support Specialist
View Class Spec Details
Posting Duration 11/29/2022 - 12/5/2022
Probationary Period 6 months

Job Description

The person in this job performs a variety of clerical tasks to ensure the provision of consistent assistance to our faculty, students, and other constituents. These duties and responsibilities fall into three primary categories; operational duties, supervision of student workers and faculty support duties, especially related to History Education. The job has telephone and face-to-face contact with faculty, students, university staff, and the general public. It is expected that the person in this job conducts themselves in a professional manner at all times and presents a pleasant, courteous, and helpful face to all visitors realizing that s/he is the "front door" to the department.


Required Qualifications
1. High school graduation or equivalent.

2. Any one or any combination totaling two (2) years (24 months) from the categories below:

A. college or university course work in any curriculum as measured by the following conversion table or it proportional equivalent:

- 30 semester hours equals one (1) year (12 months)

- Associate’s Degree (60 semester hours) equals eighteen months (18) months

- 90 semester hours equals two (2) years (24 months)

- Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. work experience performing office/clerical activities, including use of computer systems

3. One (1) year (12 months) of work experience comparable to the second level of this series

Desired Qualifications

1. Knowledge of computer programs like Microsoft Word, Excel, Webpage management.

2. Must be familiar with locating resources on the Internet.

3. Basic accounting skills.

4. Knowledge of office and university procedures.


$16.68 - $17.33/hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Colette Homan
Phone Number 309-438-8311
Comments **Position is subject to academic break layoff each year from June 1 - July 31.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

This position is represented by AFSCME Local 3236-Clericals.