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System Administrator

University/Agency Illinois State University
Civil Service Classification Information Technology Technical Associate
View Class Spec Details
Posting Duration 11/22/2022 - 12/5/2022
Probationary Period 12 months

Job Description

General Summary
The System Administrator works as part of a technical support team that provides end-to-end administration, support, and consultation pertaining to the configuration, setup, networking, preventative maintenance, security, troubleshooting, purchasing, inventorying, and repair of endpoint technologies, including but not limited to desktop and laptop computers, tablets, smartphones, inkjet and laser printers, e-mail and calendaring, and line-of-business applications throughout the College of Education and Lab Schools. The individual in this role also provides documentation of solutions when necessary and tracks all incidents using the University incident management system.

This position is responsible for system administrator activities including the design, implementation, configuration, and management of objects in Active Directory, Group Policy, System Center Configuration Manager (SCCM) and Jamf, and the profile and print management solutions as well as the automation of standard tasks for the creation, modification, and retirement of resources in these systems. This position is also responsible for application packaging and patch management for deployment through SCCM and Jamf.

Additionally, this position will serve as an example of successfully implementing best practice standards and achieving high compliance with regulations pertaining to endpoint technologies. This requires working with, guiding, and directly supporting information technology professionals to achieve institutional success with system and application administration.

This role will provide support, guidance, and overall administration of systems such as SCCM, Jamf, InTune, Apple Business/School Manager, and SOPPA.

Additional Information
The College of Education technology team provides direct support to K-21 students, staff, and instructors. As a member of our team, you will join in serving teacher education through the support of instruction, teacher preparation, and the systems required to support those services.

University Benefit Highlights:

Health, dental, vision, and life insurance
Retirement and supplemental retirement
Tuition waiver benefits are available to staff as well as their eligible dependents.
Paid holiday/administrative closures during Thanksgiving and Winter Breaks
Paid vacation and sick time
For more University Benefit information:


Required Qualifications
Any combination totaling at least two (2) years from the following categories:
a. progressively more responsible work experience in an Information Technology (IT) related profession
b. college course work which included Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 60 semester hours or Associate's degree equals one (1) year
- 90-120 semester hours or Bachelor's degree equals two (2) years
Work experience in Systems Administration, specifically with Microsoft Windows Server and Windows Endpoint administration.
Strong technical aptitude with an understanding of computer hardware, operating systems, and software founded on either academic coursework or hands-on experience
Demonstrated ability to follow established procedures, even in high-pressure and time-sensitive situations.
Ability to apply critical thinking to solve complex problems.
Ability to write and communicate in a professional manner, especially when communicating technical information to a non-technical audience.
Ability to conduct internal and external meetings with a variety of audiences and perform use case analysis.

Desired Qualifications
Bachelor's or advanced degree in IT or related field
Experience collaborating with technical staff to develop system integrations and improvements in the Windows server environment.
Experience with design, implementation, management, and support in the following technologies:
a. Windows 10/11, macOS, iOS, and Chrome OS
b. Active Directory (AD) organizational units, computers, users, and security groups.
c. Microsoft Exchange and Office 365 distribution lists, shared calendars, and mailboxes.
d. Group Policy Objects (GPO)
e. System Center Configuration Manager (SCCM) collections, packages, driver packages, deployment procedures, build task sequences, endpoint protection policies, software center and application catalog packages, compliance settings, monitoring and reporting, and Windows updates.
f. Windows server roles for file, print, and application.
g. Windows PowerShell.
h. Mobile device management solutions (Jamf)
Experience developing technical documentation.
Knowledge of CIS controls and concepts
Knowledge and experience with source control, issue tracking, and ITSM
Knowledge of and experience with technical writing and documentation
Knowledge or experience with documentation systems (Confluence)
Familiarity with Single Sign-On concepts
Understanding of web server Software such as Apache, IIS, Tomcat, WebLogic
Strong project, analysis, and research skills
Experience in software testing including creating test plans, creating test cases, test execution, and documenting defects
Vendor Certifications like Jamf 100/200, MCSA, Google Administration, etc.
Familiarity with web and object-oriented programming languages useful: HTML, XML/XSL, CSS, PHP, JAVA


$54,996 - $60,000 annual


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.