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Business Analyst

University/Agency Illinois State University
Civil Service Classification Business/Administrative Associate
View Class Spec Details
Posting Duration 9/27/2022 - 10/10/2022
Probationary Period 12 months

Job Description

General Summary
A Business Analyst (BA) is the liaison between campus partners and technology staff in Technology Solutions. Through their work, they ensure projects meet established objectives to benefit functional users and students. This position is primarily responsible for:
- Facilitates, communicates, and mediates through a variety of mediums and venues
- Plans a business analysis approach, activities, and deliverables based on project assignment
- Gathers information to create business cases, process maps, requirements, models, use cases, and other artifacts to communicate desired change
- Analyzes and evaluates information, processes, and requirements to inform a technical design that meets stakeholder objectives.
- Liaises between campus partner and technical team throughout project to ensure project outcomes meet stakeholder objectives.
- Performs functional testing to identify errors, assess quality assurance and implementation readiness.

This is a writing intensive position. Exceptional facilitation and inquiry skills are critical to the success of this position. The ability to organize information in a meaningful way to support analysis is crucial. BAs handle multiple projects simultaneously. Therefore, time management and organizational skills must be excellent in order to ensure quality work is consistently delivered.

Additional Information
Position Highlights:
- There is the potential for this position to 100% remotely work, within the State of Illinois. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time

For more University Benefit information:

Office of Digital Transformation and Process Improvement (ODTPI)
Using business analysis, process improvement, project and portfolio management methodologies, ODTPI staff partner with and work alongside our business partners to successfully achieve their goals, meeting University strategic goals, improving organizational processes, and ensuring successful delivery of project objectives.

Technology Solutions provides information technology products and services for the academic, administrative, and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.


Required Qualifications
Bachelor's or equivalent degree in technology, business administration, or a field related to the position
Two years of experience working as a Business Analyst on IT projects or related position in an IT environment
Experience communicating through interpersonal, written and presentation methods
Experience with or awareness of business transformation and business process redesign to support IT system modernization
Experience with or awareness in creating models and using multiple analysis methodologies to help inform changes, requirements, and recommendations
Ability to create deliverables such as requirements documents, business process maps, use cases, and executive summaries through utilizing standardized templates, following specific processes, and applying best practices
Ability to analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
Possess excellent documentation skills, including editing and proofreading skills
Ability to multitask and manage multiple deadlines and tasks that may be very different in nature to ensure on time work completion
Ability to work independently and in a team environment with excellent communication and collaboration skills
Possess strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality, and reliability.
Possess and demonstrate analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives

Desired Qualifications
Master's degree in Business, Information Systems, Technology, Communications, or a related field
LEAN certified
Six Sigma certified
IIBA or PMI certification
Demonstrated experience in software testing
Agile BA experience
Experience with higher education administrative systems


$55,000 - $80,000 annual


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.