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Customer Service Assistant

University/Agency Illinois State University
Civil Service Classification Customer Service Assistant
View Class Spec Details
Posting Duration 9/27/2022 - 10/10/2022
Probationary Period 6 months

Job Description

This position serves as the initial contact with the Alumni Engagement office by answering and dispersing phone calls into the unit and by greeting alumni and visitors to the office. This position also serves as the event registrar and assists alumni, donors and friends of the University as they inquire about and register for alumni activities.This position works closely with professional staff in all phases of the event and program planning process including marketing, development and management of guest lists, participant inquiries, and pre-event arrangements. This staff member is required to apply general office knowledge to work independently on tasks involving Word processing, use of databases, and interactions pertaining to alumni events.


Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Desired Qualifications
1. Familiarity with Illinois State University's traditions, major programs, and internal departments (i.e. able to respond to alumni questions and appropriately refer guests to campus resources).
2. Outstanding interpersonal skills, enjoys interacting with alumni and University constituents whether in person or on the phone (this is an absolute MUST as this position will be, in many cases, the first point of contact for our alumni).
3. Ability to effectively prioritize and complete work projects with little direction and frequent interruptions (i.e. front desk reception activity).
4. Ability to analyze work processes to better maximize technology solutions and improve work flow.
5. Excellent keyboarding, proofreading skills, filing/organizational ability, strong attention to detail, accuracy, and familiarity with office equipment are required for this position. Experience with Excel and Microsoft Word is required.
6. Candidate must be a self-starter, have ability to meet deadlines, possess good working habits and be able to interact well with persons from diverse backgrounds.


$14.74 - $16.50 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Breanna Crippen
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

If using education to qualify, college transcripts (may be unofficial) must be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300