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Office Manager, Residential Life

University/Agency Illinois State University
Civil Service Classification Office Manager
View Class Spec Details
Posting Duration 9/27/2022 - 11/8/2022
Probationary Period 6 months

Job Description

This position is responsible for managing the operations of the Residential Life team that reports to Associate Directors of Residential Life. They will routinely coordinate efforts that affect this team of over 25 full time staff.

They will supervise the efforts of recruitment and selection for the aforementioned team. Given those roles have a 5 year limit, this is a large ongoing area of responsibility. The University Housing Services Cultural Dinner Series will also be a primary responsibility of this staff member.

In addition, this position is responsible for managing administrative duties for the associate directors of residential life, Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating, and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff requests.


Required Qualifications
High school graduation or equivalent.
Two (2) years (24 months) of work experience comparable to the third level of this series. This includes work such as performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of the unit is central to the performance of the duties.
Desired Qualifications
Detail oriented, proficient in data entry, word processing, filing systems, calculator use, multi-function photocopier, telephone, facsimile machine, Windows-based programs (preferably accounting, word processing, and spreadsheet programs).
Outstanding communication and customer service skills are required. Ability to compose letters, memos and other general business correspondence also required.
Ability to maintain and organize accurate records
Ability to meet deadlines while working under pressure and be flexible with job priorities.
Must be able to work independently as well as a part of a team.
Ability to prioritize numerous projects with a variety of constituents and timelines.
Experience with hiring, supervising, scheduling, and training student staff.


$17.96-$18.61 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Colette Homan
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

Other documentation such as college transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran’s Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Molly Buse
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

This position is represented by AFSCME Local 3236- Clericals.

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.