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Customer Service Assistant

University/Agency Illinois State University
Civil Service Classification Customer Service Assistant
View Class Spec Details
Posting Duration 9/19/2022 - 10/3/2022
Probationary Period 6 months

Job Description

The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

The Customer Service Assistant provides general and specialized support to Event Management, Dining, and Hospitality within the Student Services Building. This includes, but is not limited to providing the following:
- exceptional customer service to potential and current customers through phone, e-mail, and in-person
- clerical assistance for various office-related duties including room reservation, mail, and other support as needed.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.


Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
A. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Desired Qualifications
1. Experience dealing with customers.
2. Ability to prioritize and manage work.
3. Ability to handle difficult or delicate situations.
4. Working knowledge of Microsoft Excel and Microsoft Word.
5. Ability to learn quickly including industry or department specific software.
6. Excellent communication skills both oral and written.
7. Ability to maintain confidentiality.
8. Ability to manage details and deadlines.


$14.74- $19.15 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Molly Buse
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The employment application NOT the resume/cover letter, will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

Other documentation such as college transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran’s Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Molly Buse
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.