Employment Opportunities
Job Details

Job Description

This position is directly responsible for the operations of housing through contract management, billing processes, recommending changes to student and data management, and compiling data and reports for administrators. Additionally, they will assist, train, and liaise in communications with families, students, residential staff, and institutional partners to manage changing needs and determine appropriate resolutions.

Qualifications

Required Qualifications
1. High School Diploma, GED, or equivalent.
2. Any combination totaling two years from the following categories:
A. Housing, residential life, hospitality, business, or closely related work experiences.
B. College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals six (6) months
- 60 semester hours or Associate's Degree equals one (1) year
- 90 semester hours equals two (2) years
- 120 semester hours or Bachelor's Degree equals three (3) years
- Master's Degree or higher equals four (4) years

Desired Qualifications
1. Supervisory and organizational skills.
2. Computer literate and able to adapt to new systems.
3. Knowledge of University and residence hall systems including billing, OIM, PeopleSoft, StarRez amongst others.
4. Able to compile statistical data with UHS system and Microsoft suite.
5. Must be customer service oriented.
6. Must be able to effectively multi-task to complete work while dealing with frequent interruptions by varying constituents.

Salary

$17.20 - $22.37 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Breanna Crippen
Phone Number	309-438-8311
Address
Comments	For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline. Fax: 309.438.0011, Attn: Breanna Crippen Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300