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HR Support Assistant

University/Agency Illinois State University
Civil Service Classification Human Resource Assistant
View Class Spec Details
Posting Duration 9/20/2021 - 9/26/2021
Probationary Period 6 months

Job Description

This position has two primary functions: First, as a liaison for our customers and the division of Human Resources; Benefit Services, Employment, HR Systems, and Labor and Employee Relations for inbound calls, responding to inquiries or disseminating communication to the appropriate HR area.

Second, the position is responsible for primarily Benefit Services support related to the explanation of the comprehensive benefits package, processing benefits reports and all necessary follow up, assistance with leaves of absence processing, data entry into several systems, and maintaining the tuition waiver program.

The incumbent must understand the job functions of each unit within Human Resources.

The incumbent will provide quality institutional and employee related data which the University maintains and ensure data integrity, control, and records management. This integrated data sustains the data analysis needs to support operational and strategic decision-making for end users. This includes accessing relevant and accurate current, historical, and future data that support business processes, legal requirements, reporting, commitment accounting and policy analysis.

Accuracy, initiative and self-directedness is a must. Ability to identify, and resolve customer issues by inquiry, researching, understanding and applying all the resources available.

The incumbent will work with highly confidential information in an office setting so discretion is required.


Required Qualifications
1. High school graduation or equivalent
2. A. One (1) year of work experience performing basic human resource/payroll or general office/clerical duties
B. 30 semester hours of college course work that included 6 semester hours in human resource administration, business administration, or a closely related field




ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Colette Homan
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

If using college coursework to qualify, transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214 may be given to the Testing Coordinator at the time of exam, be sent by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300 by the deadline date.

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.