This position has two primary functions: First, as a liaison for our customers and the division of Human Resources; Benefit Services, Employment, HR Systems, and Labor and Employee Relations for inbound calls, responding to inquiries or disseminating communication to the appropriate HR area.
Second, the position is responsible for primarily Benefit Services support related to the explanation of the comprehensive benefits package, processing benefits reports and all necessary follow up, assistance with leaves of absence processing, data entry into several systems, and maintaining the tuition waiver program.
The incumbent must understand the job functions of each unit within Human Resources.
The incumbent will provide quality institutional and employee related data which the University maintains and ensure data integrity, control, and records management. This integrated data sustains the data analysis needs to support operational and strategic decision-making for end users. This includes accessing relevant and accurate current, historical, and future data that support business processes, legal requirements, reporting, commitment accounting and policy analysis.
Accuracy, initiative and self-directedness is a must. Ability to identify, and resolve customer issues by inquiry, researching, understanding and applying all the resources available.
The incumbent will work with highly confidential information in an office setting so discretion is required.
1. High school graduation or equivalent
2. A. One (1) year of work experience performing basic human resource/payroll or general office/clerical duties
B. 30 semester hours of college course work that included 6 semester hours in human resource administration, business administration, or a closely related field
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Illinois State University