State Universities Civil Service System

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Job Details

Business Analyst

University/Agency Illinois State University
Civil Service Classification Business/Administrative Associate
View Class Spec Details
Posting Duration 9/10/2021 - 9/23/2021
Probationary Period 12 months

Job Description

A Business Analyst is the liaison between University business partners and technology staff in Technology Solutions. Through their work, they ensure projects meet established objectives to benefit functional users. This position is primarily responsible for:
- Creating business cases
- Facilitating meetings
- Discovering, understanding, and documenting and/or improving processes
- Gathering and documenting requirements, business rules, and use cases
- Negotiating requirements on behalf of the business and IT
- Assisting with testing changes to ensure they meet requirements

Exceptional communication skills are critical to the success of this position. In particular, business analysts play a central role in aligning the needs of business units with the capabilities delivered by information technology and will serve as a "translator" between those groups. They handle multiple projects simultaneously, therefore, time management and organizational skills must be excellent in order to ensure quality work is consistently delivered.

Additional Information
Office of Digital Transformation and Process Improvement (ODTPI)
Using business analysis, process improvement, project and portfolio management methodologies, ODTPI staff partner with and work alongside our business partners to successfully achieve their goals, meeting University strategic goals, improving organizational processes, and ensuring successful delivery of project objectives.

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.


Required Qualifications
1. Bachelor's or equivalent degree from accredited institution
2. Two years of full time (or part-time equivalent) experience working as a Business Analyst or related position in an IT environment
3. Possess and demonstrate analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives
4. Possess excellent documentation skills, including editing and proofreading skills
5. Experience communicating through interpersonal, written and presentation methods
6. Experience with or awareness of business transformation and business process redesign to support IT system modernization
7. Experience with or awareness in creating models and using multiple analysis methodologies to help inform changes, requirements, and recommendations
8. Ability to create deliverables such as requirements documents, business process maps, use cases and executive summaries through utilizing standardized templates, following specific processes, and applying best practices
9. Ability to analyze and synthesize large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
10. Provide strong customer service skills along with a desire to achieve excellence in customer satisfaction, process and product quality and reliability
11. Ability to multi-task, and manage multiple deadlines and tasks that may be very different in nature to ensure on time work completion
12. Ability to work independently and in a team environment with excellent communication and collaboration
Desired Qualifications
1. Master's degree in Business, Information Systems, Technology, Communications, or a related field
2. LEAN certified
3. Six Sigma certified
4. IIBA or PMI Certification
5. Demonstrated experience in software testing
6. Agile BA experience
7. Experience with higher education administrative systems


$50,000 - $65,000 annual


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.