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Academic Advising Support

University/Agency Illinois State University
Civil Service Classification Office Support Specialist
View Class Spec Details
Posting Duration 9/20/2021 - 9/30/2021
Probationary Period 6 months

Job Description

This position serves as administrative support and as receptionist to the advising staff in the Department of Special Education.


Required Qualifications
1. High school graduation or equivalent

2. Twelve (12) months of clerical/office support work experience comparable to that performed at the Office Support Associate level of this series or in other positions of comparable responsibility

3. Any one or combination totaling twenty-four (24) months from the following categories:
(a) work experience performing clerical/office support work, including use of computer systems
(b) vocational training that provided a knowledge of generally accepted clerical procedures
(c) college or university course work in Office Occupations, Business Administration, Business Education, or closely related fields
- 36 semester hours = twenty-four (24) months
(d) college or university course work in any curriculum
- 60 semester hours = twenty-four (24) months

Desired Qualifications
1. Exceptional communication skills and strong organizational skills.

2. Extensive secretarial experience with excellent people skills, patience, and ability to multi-task.

3. Ability to retain and disseminate information in an accurate and professional manner.

4. Possession of strong computer knowledge and skills, working with Word, Excel, Access, and Publisher programs.

5. Knowledge of department/advising unit, university procedures in various departments, and departmental programs.

6. Working knowledge of the Illinois State University Campus Solutions system and an understanding of the Student Warehouse Database system (COGNOS).

7. Ability to work with the public, under pressure, and with interruptions in a multi-functional office independent of supervision.

8. Ability to adhere to high ethical standards, using good judgment, confidentiality, and discretion.

9. Ability to provide suggestions and develop and initiate new procedures to enhance the efficiency of the unit.

10. Attention to detail and understanding of the importance of completing a job thoroughly and working within given deadlines.


$15.46 – $16.11 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

Other documentation such as college transcripts (may be unofficial) and/or a DD214 (official military discharge) must also be brought to the Civil Service exam if applicable in order to receive the maximum eligible points.

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.