Employment Opportunities
Job Details

Job Description

General Summary
This position serves as a Technician of the TechZone Service Center, a University department providing technology resources and support to assist students, faculty, staff, and annuitants with resolving technology problems. This position is also responsible for the day-to-day operations for the TechZone Service Center and coaching/consulting with student employees as necessary.

Additional Information
Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.
https://techsolutions.illinoisstate.edu/

With a focus on the student community, TechZone serves the entire University including colleges/departments, in the areas of computer and technology sales, technology and residential hall support and service. Visit the TechZone homepage at:
https://techzone.illinoisstate.edu/

Qualifications

Required Qualifications
1. High school graduation or equivalent.

2. Any combination totaling one (1) year from the following categories:
a. progressively more responsible work experience in an Information Technology (IT) related profession
b. college course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent;
- 60 semester hours or Associate’s degree equals one (1) year

3. One (1) year of experience in a help desk environment or as a technology support technician.

Desired Qualifications
Two (2) years of Microsoft Windows troubleshooting at a technical level.
Two (2) years of Apple troubleshooting using MacOS up to “Big Sur” and iOS/iPadOS up to 13.
Strong technical background in computer and computer accessory troubleshooting theory.
Experience in hardware repair on desktop, laptop, and mobile devices with an emphasis on quality customer service.
Ability to work with Windows, MacOS, Chrome OS, Android, and iOS/iPadOS.
Working knowledge of technology in the higher education environment.
Manufacturer hardware/repair certifications (i.e. A++, Dell, Apple) for warranty and part fulfillment.
Working experience with a Mobile Device Management solution and remote asset deployment/management.
Knowledgeable about electronic software licensing and managing software services used to assign access permissions.

Salary

$19.00 - $21.00 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Kira Shelton
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline. Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Kira Shelton Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.