Employment Opportunities
Job Details

Job Description

This position has two primary functions: First, as a liaison for our customers and the division of Human Resources; Benefit Services, Employment, HR Systems, and Labor and Employee Relations for inbound calls, responding to inquiries or disseminating communication to the appropriate HR area.

Second, the position is responsible for primarily Benefit Services support related to the explanation of the comprehensive benefits package, processing benefits reports and all necessary follow up, assistance with leaves of absence processing, data entry into several systems, and maintaining the tuition waiver program.

The incumbent must understand the job functions of each unit within Human Resources.

The incumbent will provide quality institutional and employee related data which the University maintains and ensure data integrity, control, and records management. This integrated data sustains the data analysis needs to support operational and strategic decision-making for end users. This includes accessing relevant and accurate current, historical, and future data that support business processes, legal requirements, reporting, commitment accounting and policy analysis.

Accuracy, initiative and self-directedness is a must. Ability to identify, and resolve customer issues by inquiry, researching, understanding and applying all the resources available.

The incumbent will work with highly confidential information in an office setting so discretion is required.

Qualifications

Required Qualifications

1. Any one or any combination that equals 18 months from the categories below:

A. credit for college training leading to a major or concentration in insurance/benefits administration, human resource management, or closely related fields such as business administration

-60 semester hours or higher equals 18 months

B. credit for college training leading to a major or concentration in fields other than those previously listed

-60 semester hours equals 12 months
-90 semester hours or higher equals 18 months

C. credit acquired towards a Certified Employees Benefits Specialist Certificate or a Chartered Life Underwriter Certificate*

D. responsible clerical or paraprofessional work experience in benefits and/or insurance benefits such as may be gained in a benefits, insurance, retirement, health care, or human resources office.

*Each course in the CEBS and CLU programs is equivalent to three semester hours of college course work.

Salary

$15.43 - $17.00/hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Colette Homan
Phone Number	3094388311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. If using college coursework to qualify, transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. If using credit acquired towards a Certified Employees Benefits Specialist Certificate or a Chartered Life Underwriter Certificate to qualify, course information must be submitted prior to the application deadline in order to receive full consideration. Course information can either be uploaded with your application or submitted via the options listed below. If applicable, DD214 (official military discharge) and/or copy of a Certified Employees Benefits Specialist Certificate or a Chartered Life Underwriter Certificate may be given to the Testing Coordinator at the time of exam, be sent by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300. Fax: 309.438.0011, Attn: Colette Homan Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.