State Universities Civil Service System

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Job Details

Extra Help Medical Office Assistant

University/Agency Illinois State University
Civil Service Classification Medical Office Assistant
View Class Spec Details
Posting Duration 9/15/2020 - 10/15/2020
Probationary Period 6 months

Job Description

The Extra Help Medical Office Associate will perform the following duties:
- Assists with the scheduling of patients at SHS
- Assists with answering SHS’s main telephone line and SHS’s Appointment telephone line
- Assists with patient check-in and check-out and the SHS reception desk.
- Assists with review of patient appointments scheduled on line
- Assists with restocking supplies. Assists with infection control cleaning in the SHS Lobby and Reception areas.
- Assists SHS with limited data entry into patient’s Electronic Medical Record (EMR)
Reports to the Charge Nurse of Student Health Services (SHS), who reports to the Nurse Administrator of SHS.


Required Qualifications

1. High School Diploma or equivalent

2. Previous front office/scheduling experience in a medical, dental or optical office

3. Experience answering a multi-line phone system

4. Previous experience working with an EMR

Mandatory Physical Requirement

Must be able to complete the following with or without a reasonable accommodation:

1. Ability to effectively communicate on a daily basis.
2. Ability to maintain a high level of concentration.
3. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).


$12.50 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Breanna Plese
Phone Number 309-438-8311
Comments Extra Help employees may only work up to 28 hours per week for all University employment. Employees are only paid for hours worked and do not qualify for most benefits including health insurance and retirement, with Illinois State University. However, Extra Help employees are eligible to participate in the University's supplemental retirement savings plans (403b). Applicable retirement information is provided at the time of hire. There is no guarantee that working as Extra Help will lead to or secure permanent employment. In addition, extra help employees may only work up to 900 hours total during their employment.

For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

Required documents include a cover letter, resume and a reference list of at least three professional references including name/title/contact information (phone number and email). You must attach the required documents at the time of application.