Job Description
General Summary
The Academic Services Support Specialist assists the Assistant Director of University College in the development and delivery of specific University College/Visor Center/Developmental Math Lab services including: tutorial services, supplemental instruction, day to day operations, supervision, hiring, and training of student employees and graduate assistants, outreach efforts to students served by the Visor Center and Developmental Math, budget planning, data collections for assessing various programs, and various Center/Developmental Math details such as scheduling of tutoring, courses and workshops, tutoring wait list and data collection.
The Academic Services Support Specialist must work without considerable supervision to achieve the effective administration and development of the goals of University College Academic Services/Support. These goals are determined by the Specialist and the Assistant Director of University College in coordination with other University College units. Regular meetings and regular contact with the Assistant Director of University College are expected and should contribute to the achievement of the goals of University College Academic Services/Support and the goals of University College. Evidence of a positive professional demeanor that contributes to a positive and fulfilling work environment.
Additional Information
University College supports Illinois State University’s core values as they relate to inclusion, racial equity, and social justice. Given the diversity of our student population, we actively recruit and retain talented individuals to meet their needs. We believe greater variety of perspectives will provide more innovation, productivity and empathy within our organization.
We promote a culture of inclusivity and understanding and seek to provide transformative experiences through mentorship, advocacy and professional development opportunities. University College is an team-oriented, inclusive environment, that respects the voices of minoritized faculty, staff and students. If you share our values and enthusiasm for helping students, then you will find a home in University College.
Qualifications
Required Qualifications
1. Bachelor’s Degree
2. Six (6) months of full-time (or part-time equivalent) work experience in higher education performing academic support duties.
3. Demonstrated ability to multi-task and produce quality work under deadlines.
4. Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork.
5. Working knowledge of basic office software (Microsoft Office Suite).
6. Progressively more responsible work experience in supervising, organizing, coordinating or other significant work with specific educational or administrative program initiatives.
7. Demonstrated ability and experience working in an inclusive environment, and a commitment to personal growth and learning that promotes the richness of a global campus
8. Exhibit professional and growth-minded demeanor that cultivates a culture of understanding and empathy.
9. Excellent oral and written communication skills, including ability to effectively make public presentations.
10. Excellent interpersonal skills including listening, communication and teamwork.
11. Excellent organizational skills.
12. Committed to integrity and ethical behavior in consideration of the campus and larger community.
Desired Qualifications
1. Experience with college level tutoring and/or college level academic support services
2. Master's Degree (preferred in Education, College Student Personnel, Psychology or related field).
3. Supervisory and/or leadership experience
4. Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois State University.
5. Ability to demonstrate flexibility in a changing administrative model.
6. Ability and experience working with diverse populations of students, peers, and public.
7. Ability to work independently and without intense supervision, but also effectively contribute to a team with a learner-centered and service-oriented philosophy.
Salary
$15.43 - $20.25/hour
Links
ISU Jobs Website
Contact Information
| University/Agency
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Illinois State University
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| Department/College
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Human Resources
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| Contact
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Colette Homan
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| Phone Number
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309-438-8311
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| Address
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| Comments
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