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Circulation Desk Manager

University/Agency Illinois State University
Civil Service Classification Senior Library Specialist
View Class Spec Details
Posting Duration 7/30/2020 - 8/10/2020
Probationary Period 6 months

Job Description

The Circulation Desk Manager plays a crucial role in the day-to-day operations of one of the busiest customer service areas in Milner Library. This position assists the Head of Access Services with the management and coordination of the activities that facilitate the circulation of Milner Library's materials and supports the maintenance of the circulation process. The Circulation Desk Manager plays a vital role in establishing and enforcing the library's policies and procedures. This position is the primary staff contact for all circulation-related patron issues and assists with the security of the building and its guests. Additionally, this position trains and supervises the 15-25 student employees and volunteers who work at the Circulation Desk.


Required Qualifications

1. High school graduation or equivalent

2. Any combination totaling 2 years (24 months) from the following categories:
(a) work experience in a library or equivalent setting.
(b) college course work in any field as measured by the following conversion table
- 30 semester hours equals six months
- 60 semester hours or an Associate's degree equals one year
- 90 semester hours equals eighteen months
- Bachelor’s degree (120 semester hours) equals two years (24 months)
- A Master's or higher degree equals four years
(Note: Only a maximum of 4 years credit for college course work is available.)

3. A total of 2 years (24 months) work experience in a library or equivalent setting performing progressively more responsible work consistent with the next lower level of this series.

* As required by the position to be filled, education, training, and/or work experience in the area of specialization inherent in the position may be required in meeting credential requirements for #3 above.
Desired Qualifications

1. Working knowledge of all library policies and procedures.

2. Excellent patience, customer service skills, and communication skills for both internal and external clients.

3. Technological skills centering on Windows-based software applications and networking issues.

4. Ability to use the library and consortium's Primo online catalog, periodicals and serials directories, the I-Share Resource Sharing universal borrowing code, the Alma circulation module and offline circulation modules, and the Milner Library Circulation Policy Manual.

5. Ability to build and maintain excellent working relationships with other campus units to ensure the safety and welfare of the patrons of the library.

6. Great attention to detail.

7. Ability to work effectively in a fast-paced environment with frequent interruptions and distractions.

8. Excellent conflict-resolution skills.

9. The ability to quickly and easily learn new technologies, policies, and procedures.


$17.83 - $18.48 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work
experience portions. Please list all education and all jobs you have had. Do not leave gaps in
employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No
participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.