State Universities Civil Service System

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Job Details

Career Services Receptionist

University/Agency Illinois State University
Civil Service Classification Office Support Specialist
View Class Spec Details
Posting Duration 5/22/2020 - 6/17/2020
Probationary Period 6 months

Job Description

The Career Center is a centralized resource providing comprehensive job search and career development services to Illinois State students and alumni.

This position manages the initial point of contact for all guests to the Career Center, including students and alumni, employers, and campus constituents. The individual provides outstanding customer service, including assessing and catering to visitor needs. Additionally, this position provides administrative support to Career Center staff and serves as primary backup to the Office Manager.
It is the Career Center's goal to promote a more fully diverse and inclusive campus community.


Required Qualifications
1. High school graduation or equivalent.

2. Any one or any combination of the following, totaling one (1) year and six (6) months of experience in the categories below:
a. work experience performing office/clerical activities, including use of computer systems
b. college or university coursework in any curriculum
- twelve (12) semester hours = six (6) months
- twenty-four (24) semester hours = twelve (12) months
- thirty-six (36) semester hours = eighteen (18) months

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Desired Qualifications:
1. Ability to balance requests of multiple individuals.

2. Ability to work independently under pressure and meet deadlines.

3. Ability to provide excellent customer service in order to develop and maintain relationships with constituents.

4. Ability to quickly learn new systems and processes.

5. Ability to problem solve and use critical thinking strategies when responding to inquiries and troubleshooting systems and inquiries.

6. Ability to use the copy machine, printer, fax machine, and/or any other standard office equipment.


$12.59 - $13.24 per hour


ISU Jobs Website

Contact Information

University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Comments Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

Please prepare in advance a resume, cover letter, and at least 3 professional references with phone numbers to attach to this application.

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.

If your qualify for this position based solely or partially on college or university coursework, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline or brought to the Civil Service exam. Transcripts can be uploaded in the optional Transcripts 1/Transcripts 2 document section. See below for alternate submission options.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline or brought to the Civil Service exam in order to receive the maximum eligible points.

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.