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Job Details

Job Description

The Technical Analyst works within a team environment to provide technical analysis, design, coding, testing, and support of PeopleSoft applications. They partner with business liaisons and other technical teams to cover PeopleSoft HCM, PeopleSoft Campus Solutions, and PeopleSoft Interaction Hub.

- Provide technical analysis around how we use and should adopt and/or modify various functionalities of assigned applications.
- Perform technical support & incident management leveraging vendor support contracts providing subject-matter expertise on application best practices.
- Create and maintain application specific documentation.
- Provide data analysis including ad-hoc queries for analysis and reporting.
- Create test plans and perform testing on application changes.

Qualifications

. Associate's degree from accredited institution or 3 years of hands on work experience leveraging enterprise software solutions
2. One (1) or more years of using enterprise or university software tools for HR, Payroll, Student Information Management, or Finance
3. Experience gathering business requirements, writing use cases, facilitating meetings, documenting notes, creating deliverables, and establishing healthy business relationships
4. Knowledge of Source Control, Defect Management, and Incident Management Software Tools
5. Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
6. Strong problem-solving ability
7. Excellent interpersonal and communication skills, ability to conduct internal and external meetings
8. Ability to work independently and in a team environment with good communication and collaboration skills
9. Ability to work with considerable latitude and independence of action.
10. Able to clearly communicate complex technical concepts verbally and in writing to management, technical staff, and customers in terms appropriate for each audience
11. Ability to analyze large amounts of detailed information, quickly understand complex issues, and break information down into smaller, more manageable pieces
12. Understanding of relational database concepts, queries (SQL), and ability to use 1 or more common query/reporting tools (SQL Developer, TOAD, Cognos, SSRS, Crystal Reports)
13. Ability to leverage Microsoft Visio and Excel
14. Ability to adapt quickly to new technologies and changing business requirements
15. Foundation qualification in Information Technology Infrastructure Library (ITIL) v4 or ability to obtain within 12 months of hire

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Salary

$52,500- $67,500 annual

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Kira Shelton
Phone Number
Address
Comments	College transcripts (may be unofficial) must be submitted prior to the deadline in order to receive full consideration. In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the deadline. Transcripts, DD-214, and/or ITIL certification paperwork may be uploaded with this application or faxed, mailed, or delivered to Human Resources by the end of the day on the posting close date: Fax: 309.438.7421, Attn: Kira Shelton Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. Please prepare in advance a resume, cover letter, and at least 3 professional references with phone numbers to attach to this application. The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Illinois State University is an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.