Job Description
Employees at this level provide quality customer support via email and phone for all of CAIT’s products, record all communications, and monitor the resolution of any concerns or issues reported. These employees are also responsible for the training and mentoring of student employees, and maintaining policies and procedures for customer and project documentation. Employees at this level will develop instructional materials, and present at national conferences. They will also maintain social media efforts for the i-Pathways project.
Qualifications
1. Bachelor's degree in Communication, Education, Instructional Design or field related to the position
2. Three (3) years of experience in customer service
3. One (1) year of experience in each of the following:
a. Macintosh and Windows operating systems
b. Internet browser technologies
c. Quality assurance
d. Teaching or training
e. Marketing using social media
4. Proficient in English
Salary
Links
Information Technology Support Associate- Training Specialist (Level III)
Contact Information
University/Agency
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Western Illinois University
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Department/College
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Western Illinois University
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Contact
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Human Resources
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Phone Number
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309-333-9538
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Address
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1 University Circle Macomb, IL 61455
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Comments
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