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  - 1717 Philo Road, Suite 24
    Urbana, IL 61802
    
    Phone: 217.278.3150
    
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Employment Opportunities
Job Details

This posting is no longer active.

Training Specialist

University/Agency	Western Illinois University
Civil Service Classification	Information Technology Support Associate View Class Spec Details
Posting Duration	7/23/2019 - 8/9/2019
Probationary Period	12 months

Job Description

Employees at this level provide quality customer support via email and phone for all of CAIT’s products, record all communications, and monitor the resolution of any concerns or issues reported. These employees are also responsible for the training and mentoring of student employees, and maintaining policies and procedures for customer and project documentation. Employees at this level will develop instructional materials, and present at national conferences. They will also maintain social media efforts for the i-Pathways project.

Qualifications

1. Bachelor's degree in Communication, Education, Instructional Design or field related to the position
2. Three (3) years of experience in customer service
3. One (1) year of experience in each of the following:
a. Macintosh and Windows operating systems
b. Internet browser technologies
c. Quality assurance
d. Teaching or training
e. Marketing using social media
4. Proficient in English

Salary

Links

Information Technology Support Associate- Training Specialist (Level III)

Contact Information

University/Agency	Western Illinois University
Department/College	Western Illinois University
Contact	Human Resources
Phone Number	309-333-9538
Address	1 University Circle Macomb, IL 61455
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