Employment Opportunities
Job Details

Job Description

The primary responsibility of this position is serving as the main point of contact for the Registrar Service Center through various modes of communication, including processing registration/records requests, adhering to University deadlines and FERPA regulations, and corresponding with students, faculty, staff and public on behalf of the Office of the University Registrar. Some in-person customer service may be expected. This position will supervise a staff of 4-6 student workers. The work of this position revolves around FERPA compliance, database administration, University calendars, quality control, and other office work related to the general business operations of the Office.

Must understand and apply Family Educational Rights and Privacy Act and Illinois State University student record policies when answering inquiries about student academic records.

Qualifications

1. High school graduation or equivalent.

2. Any one or any combination of the following types of preparation:
(a) Bachelor's degree, one hundred twenty (120) semester hours, of college or university course work, of which twenty-four (24) semester hours are in the Business, Communication, Education, or Social Science fields (verify with transcript); OR
(b) Three (3) years responsible records management work experience involving public contact (i.e. customer service, public relations), including one (1) year of supervisory experience involving the hiring, training, and evaluation of staff; OR
(c) Three (3) years work experience at the Admissions/Records Specialist I level.

3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Salary

$13.54 - $17.60 per hour

Links

ISU Jobs

Contact Information

University/Agency	Illinois State University
Department/College	Illinois State University
Contact	Jill Smith
Phone Number
Address
Comments	For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status. You may print a copy of your application or resume and bring it to the examination with you as a reference. Documentation such as licenses and/or DD214 MUST be presented at the time of the examination in order to receive the maximum eligible points. Copies of transcripts (may be unofficial) MUST be submitted in order to receive full consideration for this position. Send transcripts to Jill Smith by the posting deadline via fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300. Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number. Illinois State University is an Equal Opportunity/Affirmative Action Employer. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383. If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.