ROUTING DISPATCHER SERIES

 

 

                                                                                                    Occ.   Work   Prob.      Effective

Code No.           Class Title                                                        Area  Area    Period    Date              

1167                    Routing Dispatcher I                                           04       170       6 mo.       07/29/88

1168                    Routing Dispatcher II                                          04       170       6 mo.       07/29/88

1169                    Routing Dispatcher III                                        04       170       6 mo.       07/29/88

3590                    Routing Supervisor/*Service Office Supervisor     04       170       6 mo.       07/29/88

 

 

Promotional Line:  62

 

 

Series Narrative

Employees in this series dispatch or supervise the dispatch of craftsmen in response to request for routine maintenance, repair, or alteration of buildings or grounds on a campus or in response to requests for service at functions being held on the campus.  They also prepare and maintain records of such job orders.

 

DESCRIPTIONS OF LEVELS OF WORK

 

Level I:  Routing Dispatcher I                                                                            1167

Employees at this level assist in the dispatch of craftsmen for routine maintenance, repair, and/or alteration work on campus buildings and grounds and service at functions occurring on the campus.  The work under direct supervision from a designated supervisor.

 

A Routing Dispatcher I typically –

 

1.      receives telephone and other requests for service or needed repairs and dispatches information relative to such requests to the appropriate staff and/or craft

 

2.      writes and distributes service requests to proper craft

 

3.      issues verbal instructions for service to proper “trouble-shooters” and follows up with proper written order or service request

 

4.      types work orders and answers inquiries relative to such work

 

5.      assists in the maintenance of job order records

 

6.      performs other related duties as assigned

 

 

Level II:  Routing Dispatcher II                                                                         1168

Employees at this level are responsible for dispatching craftsmen for routine maintenance, repair, and/or alteration work on campus buildings and grounds and service at functions occurring on the campus.  They work under general supervision from a designated supervisor.

 

A Routing Dispatcher II typically –

 

1.      receives telephone and other requests for service or needed repairs and dispatches information relative to such requests to the appropriate staff and/or craft

 

2.      writes and distributes service requests to proper craft

                      

3.      issues verbal instructions for service to proper “trouble-shooters” and follows up with proper written order or service request

 

4.      types work orders and answers inquiries relative to such work

 

5.      assists in the maintenance of job order records

 

6.      assists Routing Dispatcher III in setting up job orders and routing follow-up on such work

 

7.      assumes responsibility for job order work in the absence of Routing Dispatcher III

 

8.      performs other related duties as assigned

 

 

Level III:  Routing Dispatcher III                                                                      1169

Employees at this level are responsible for the routing of all reports for repairs and maintenance of campus buildings and grounds.  They work under general supervision from a designated supervisor.

 

A Routing Dispatcher III typically –

 

1.      issues work orders to perform all job orders

 

2.      sets up repair orders for detailed statements

 

3.      checks breakdown on repair jobs for work order, number, class, labor, and materials

 

4.      closes out job orders

 

5.      maintains files for proper follow-up and accounting for job orders

 

6.      supervises the routing office in the absence of the supervisor

 

7.      assists in the training and supervision of Routing Dispatchers I and II

 

8.      performs other related duties as assigned

 

 

Level IV:  Routing Supervisor/*Service Office Supervisor                               3590

Employees at this level are responsible for the routing of all reports for repairs and maintenance of campus buildings and grounds.  They work under administrative supervision from a designated supervisor.

 

A Routing Supervisor typically –

 

1.      issues work orders to perform all job orders

 

2.      supervises assigned personnel

 

3.      issues and processes material requisitions

 

4.      sets up repair orders for detailed statements

 

5.      checks breakdown on repair jobs for work order, number, class, labor, and materials

 

6.      closes out job orders

 

7.      assigns automobiles to staff and/or transportation for faculty and staff

 

8.      checks progress reports

 

9.      performs other related duties as assigned

 

 

MINIMUM ACCEPTABLE QUALIFICATIONS REQUIRED FOR ENTRY INTO:

 

Level I:  Routing Dispatcher I                                                                            1167

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      high school graduation or equivalent

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      clerical aptitude

 

2.      ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled

 

3.      ability to type rapidly and accurately

 

4.      ability to make decisions and maintain poise under pressure

 

 

Level II:  Routing Dispatcher II                                                                         1168

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      high school graduation or equivalent

 

2.      one year of experience as a Routing Dispatcher I

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      clerical aptitude

 

2.      ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled

 

3.      ability to type rapidly and accurately

 

4.      ability to make decisions and maintain poise under pressure

 

 

Level III:  Routing Dispatcher III                                                                      1169

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      high school graduation or equivalent

 

2.      one year of experience as a Routing Dispatcher II

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      general knowledge of job order systems and accounting procedures

 

2.      knowledge of craft jurisdiction and building trades terminology

 

3.      ability to take and accurately transcribe dictation of average difficulty over the telephone, if required by the position to be filled

 

4.      ability to type rapidly and accurately

 

5.      ability to make decisions and maintain poise under pressure

 

 

Level IV:  Routing Supervisor/*Service Office Supervisor                               3590

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      high school graduation or equivalent

 

2.      three years of supervisory experience in office management or accounting work

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      general knowledge of office management and accounting procedures

 

2.      knowledge of craft jurisdiction and building trades terminology

 

Routing Dispatcher I.................................................................................................................. Edited

Routing Dispatcher II................................................................................................................. Edited

Routing Dispatcher III................................................................................................................ Edited

Routing Supervisor/*Service Office Supervisor............................................................................ Edited

 

*Denotes Alternate Title for Class