PARKING SERVICES AGENT SERIES

 

 

                                                                                                    Occ.   Work   Prob.      Effective

Code No.           Class Title                                                        Area  Area    Period    Date               

0559(0055)          Parking Services Agent I/*Parking Services         13       069       6 mo.       12/20/88

                             Assistant

4689(0055)          Parking Services Agent II                                   13       069       6 mo.       12/20/88

4702(0055)          Parking Services Agent III                                  13       069       6 mo.       12/20/88

 

 

[1]Promotional Line:  53, 350

 

 

Series Narrative

Employees in positions allocated to this series enforce parking regulations and/or provide assistance to motorists on campus-owned property or campus-operated space.  The enforcement duties may include such activities as issuing parking-citations and regulating traffic into and out of parking facilities.  The motorist assistance services may include such activities as helping motorists unlock their vehicles, jump-start their vehicles, or escorting them to parking areas.  Higher level agents supervise lower level personnel, participate in the management of parking enforcement/motor assistance operations and handle more difficult or sensitive situations in these areas (such as determining when vehicles are to be towed).

 

DESCRIPTIONS OF LEVELS OF WORK

 

Level I:  Parking Services Agent I/*Parking Services Assistant           0559(0055)

Employees in positions allocated to this level perform parking enforcement duties on a campus.  They work under general supervision of a Parking Services Agent III or other designated supervisor.   

 

A Parking Services Agent I typically--

 

1.      issues citations for violations of campus parking regulations

 

2.      reports infractions of other university regulations to proper authorities

 

3.      in the course of other duties, notes readily apparent lot hazards (such as broken glass or broken gates)

 

4.      receives training in higher level duties

 

5.      may staff parking facilities and may collect parking fees as required

 

6.      provides directional information as requested

 

7.      performs other related duties as assigned

 

 

Level II:  Parking Services Agent II                                                       4689(0055)

Employees in positions allocated to this level provide motorist assistance services, escort services, and some parking enforcement on a campus.  They work under general supervision of a Parking Services Agent III or other designated supervisor.

 

A Parking Services Agent II typically –

 

1.      provides escort services to parking areas upon request

 

2.      provides jump-starts or unlocking of vehicles, within established guidelines and following proper procedures

                     

3.      provides directional information

 

4.      inspects for and reports on the physical components of the parking facility, including surface conditions, curbing, drainage facilities, lighting, signage, etc.

 

5.      may issue citations for violations of campus parking regulations

 

6.      may recommend and coordinate towing of vehicles parked in violation of parking regulations

 

7.      collects and reports data (such as usage of parking areas, lot occupancy, or number of citations issued) for surveys or management statistics as determined by the supervisor

 

8.      regulates traffic into and out of parking facilities in light of appropriate traffic patterns as required

 

9.      may supervise lower level parking service personnel (such as student assistants)

 

10.    may staff parking facilities and collect parking fees as required

 

11.    performs other related duties as assigned

 

 

Level III:  Parking Services Agent III                                                    4702(0055)

Employees in positions allocated to this level supervise Parking Services Agents and other parking personnel and perform more difficult parking enforcement/motorist assistance tasks.  They work under general supervision of a designated supervisor.

 

A Parking Services Agent III typically –

 

1.      supervises lower level parking services personnel, ensuring that work is performed in accordance with established regulations and procedures

 

2.      interviews or assists supervisor in interviewing job applicants, evaluates or assists in evaluating job performance, and makes or recommends job assignments

 

3.      recommends revisions in parking regulations and/or enforcement/motorist assistance procedures   

 

4.      provides assistance to subordinates in sensitive, hostile, or difficult enforcement or assistance situations

 

5.      determines need for and, as necessary, coordinates towing of vehicles parked in violation of parking regulations      

 

6.      conducts surveys and prepares statistical reports concerning daily enforcement activities, parking facility storage, parking lot conditions, and other data concerning the campus parking enforcement or motorist assistance programs

 

7.      directs the regulation of traffic into and out of parking facilities as required

 

8.      performs other related duties as assigned

 

 

MINIMUM ACCEPTABLE QUALIFICATIONS FOR ENTRY INTO ALL LEVELS OF SERIES:

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      high school graduation or equivalent

 

2.      possession of a valid State of Illinois driver’s license

 

3.      no record of conviction of a felony or a crime involving moral turpitude

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      ability to follow written and verbal instructions

 

2.      ability to interact with the public

 

3.      good English verbal communication skills

 

4.      skill in writing legibly

 

5.      mechanical aptitude

 

ADDITIONAL MINIMUM ACCEPTABLE QUALIFICATIONS REQUIRED FOR ENTRY INTO:

 

Level I:  Parking Services Agent I/*Parking Services Assistant           0559(0055)

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

none

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

none

 

 

Level II:  Parking Services Agent II                                                       4689(0055)

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      one year of experience in parking enforcement and/or motorist assistance/service activities

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      supervisory ability

 

 

Level III:  Parking Services Agent III                                                    4702(0055)

 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

 

1.      two years of experience performing parking enforcement and/or motorist assistance/service activities, one year of which was comparable to the Parking Services Agent II level

 

PERSONAL ATTRIBUTES NEEDED TO UNDERTAKE JOB

 

1.      good written communications skills

 

2.      supervisory ability

 

3.      skill in interacting with the public in sensitive situations

 

4.      ability to collect, prepare, and analyze statistical data

 

5.      ability to make decisions in emergency situations

 

 

 

 

 

 

 

 

 

 

 

Parking Services Agent I/*Parking Services Assistant............................................................... Revised

Parking Services Agent II........................................................................................................ Revised

Parking Services Agent III........................................................................................................... New 

 

*Denotes Alternate Title for Class

 



[1]See the Index of Classes to determine which promotional line(s) each class is in.  See the Promotional Line List for all the classes in each promotional line.