Program Services Aide

Function of Job

Under general supervision from a designated supervisor, to perform paraprofessional social service/counseling functions in a federal, state, or institutional/agency social and/or educational program.


A(n) Program Services Aide typically -

1. assists in interviewing and assessing the needs of individuals to be served by the program;
2. explains program requirements and guidelines to the general public;
3. as required by the program, assists in conducting surveys and investigations;
4. assists in the development of resource materials;
5. serves as a resource person for participants in the program;
6. assists in the preparation and maintenance of records;
7. assists participants in utilizing referral services;
8. performs other related duties as assigned.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any one or any combination totaling two (2) years (24 months) from the following categories:
   1. college course work in behavioral science, social work, sociology, psychology, or a closely related field as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
   2. work experience that provided a knowledge of human behavior by having demonstrated through public contact the ability to cope with a variety of people, (such as customer service, salesperson, or receptionist).

1. Knowledge of human behavior.
2. Skill in interacting with people from varied social, economic, and cultural backgrounds.
3. Ability to organize, prepare, and maintain records, reports, files, and correspondence.